BB1 printer com error

[Jake777]

 Hi All
I haven’t been active on the site for some time now, but could use some assistance, seems I may have gotten in over my head this time. I just got my first BB1 and am not familiar with this platform at all. My problem started just the other day the machine was playing fine, I hadn’t used the ticket printer, so I tried it and the ticket printed fine. The next time I boot the machine up I get call attendant in the blue box, on the bottom of the screen in middle restart and to the right BVSD. When I open the door I then get the printer com error. The printer is a GEN 2, it has tickets in it but the indicator lights says READY  and a head open light is on, it is not. In my tinkering I found that the flag on the printer head may have wiped out the sensor that tells it the head is closed. Most likely need a new ticket printer. Sorry about being long winded I thought I saw on the site where one can set the machine to all hand pays and bypass the printer until I can locate another. If so any help would be appreciated. Will I need a clear chip (card), I don’t have anything for this type of machine. In the future I am considering game changes. Again any help is much needed, I can post pictures if needed.
Thanks Brian
 

[rickhunter]

You will need to clear the game and during setup select printer disabled instead of whatever printer you have.

[Jake777]

Thanks Rick
   For the reply, sorry for getting back so late lost my internet (weather). I did some digging on the site and found a couple of videos on set up and it looks like I need to locate a clear card 1810. Again Thanks I wouldn't have known where to start.
Brian 

[r13wood]

I have a similar problem.  I got 2 BB1s.  One over them is a video machine, the other a 5 reeled version.  Both of them are showing printer com errors when connected.  Printers have WMS software, I have cleared the games, selected Netplex, one of them I even put a TITO in because I read that sometimes that will help, but no results even on System SAS.  Green Light shows ready on both printers, neither will print a test voucher, nor print.  I am able to get rid of the printer com error by selecting Seiko PSA 66T as the printer type, even though I am using a Gen 2 printer, but it still does not print vouchers.  Does anyone have a solution?  I'm positive it's not my machines because they are both doing the exact same thing.