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Author Topic: IGT S plus payout interrupted  (Read 4635 times)

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Offline 76Brougham

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IGT S plus payout interrupted
« on: September 17, 2017, 04:04:43 PM »
Hi,


I'll apologize in advance for my ignorance and greatly appreciate any guidance. I'm trying to help a friend who is a complete technical novice who bought a Hot Peppers slot from a gentleman a couple of years ago. That gentleman has been trying to help but he switched hobbies shortly after selling my friend the machine and his memory is fuzzy. It has a SS4709 chip. No bill unit. I've been reading lots of stuff here and am now thoroughly confused and not sure what to try next.


I'll start with where we are now and then how we got there.


Paid display flashing 240/1897. Credits = blank, coins = blank. Blue light flashing rapidly. Wheels are where the last jack pot was hit (they do move and then return to the jackpot when turning machine on and off).


My friend was dusting and accidentally hit the cash out button with something under 2,000 credits on the machine. He generally only plays credits and rarely uses coins. At some point, it stopped dispensing tokens. He can't remember now what the displays said. He opened it and put more tokens in the hopper although the hopper wasn't empty.


When I first arrived, I unseated and reseated the hopper with machine off, several times. Also completely emptied hopper and turned machine back on. At some point it started with a 3100 code. I read here that the lever on the motor housing could be dirty and it if sticks at all it could be a culprit. Yes, it was sticking so I cleaned it and then reseated hopper. No more code and back to the flashing 240/1897 in the paid display. Open/close/power off/power on/reseat hopper multiple times.


The gentleman he bought it from suggested resetting the jackpot which I tried to do with the door open and turning the reset key all the way to the right. There was an internal click. Closed the door and back to the alternating flash of 240/1897.


Tried turning reset key again and then multiple times. Attached is a jpg of what each display window showed with subsequent turns of the key.


At some point play credits displayed and the spin wheels button was illuminated and I hit spin. The wheels did their thing but there was no sound.


Any guidance on where to go from here would be helpful.


Thank you.

Offline Shaggy

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Re: IGT S plus payout interrupted
« Reply #1 on: September 17, 2017, 04:32:50 PM »
Welcome to NLG. Sounds like a hand pay situation. Try shutting and latching the door then turning the reset key. The key needs the door to be shut and latched for the hand pay to clear. After the hand pay is cleared, the insert coin light should come on and 0 credits. 
Put in coins and start again.When it started going to different displays may have been the menu after pushing the test button. If you get back to the flashing display try turning the key with the door shut and latched. If this doesn't work, we're still here.

Dave
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Offline therockinelvis

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Re: IGT S plus payout interrupted
« Reply #2 on: September 17, 2017, 04:56:13 PM »
Try lifting the hopper brake and see if you can turn the hopper by hand. Sounds like maybe it's jammed. If it wont turn one way turn it the other. Many times people empty their pocket change and a nickel or dime gets in and can cause trouble. At the top of the hopper where the coins come out is where it usually gets jammed. Once it is able to turn it will need to be filled again and again until the payout is satisfied.
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Offline 76Brougham

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Re: IGT S plus payout interrupted
« Reply #3 on: September 17, 2017, 05:30:31 PM »
Thanks, Dave.


To address your comments. Initially, I did try turning the key with the door closed and machine on. The same series of displays occurs with the door open or closed. I went back to the forum archives and did more reading and found that the door should be open, or so I thought, so I tried that again. I also saw a caution of only turning the key 1/4 way but my key only turns 1/4. Should it go farther? Is there a detente at something less than a quarter turn?


Thanks, too, therockinelvis. Again, my apologies for being ignorant, but is the lever I cleaned earlier the brake? If so, then the wheel doesn't turn with that lever depressed. I saw reference to a red piece and that spins freely when the lever is depressed. Is there a picture somewhere of what the brake looks like specifically? I thought I looked through it pretty well to see if there was anything jammed but I didn't see anything. And specific places to look for something jammed?


Thanks!

Offline Shaggy

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Re: IGT S plus payout interrupted
« Reply #4 on: September 17, 2017, 05:35:42 PM »
Here is a link to the parts of the Hopper brake. Maybe this will help you out. And don't apologize for not knowing, we all started there. 

Dave

http://newlifegames.com/nlg/index.php?topic=16845.msg89834#msg89834
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Offline 76Brougham

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Re: IGT S plus payout interrupted
« Reply #5 on: September 17, 2017, 05:43:11 PM »
Awesome. That helps greatly. I was in the right place. When I pressed the pawl release, it sometimes did stick. After cleaning, not at all and moves freely. On this unit, the clutch is red as well. When pressing the release, that spins freely, otherwise, just a half turn or less until it catches. Does the brake pawl itself move? If the clutch spins freely when the pawl release is pressed should the coin wheel in the hopper also spin? Perhaps it is jammed? Thanks.

Offline 76Brougham

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Re: IGT S plus payout interrupted
« Reply #6 on: September 17, 2017, 05:49:25 PM »
Maybe I should have looked first. What is the proper way to clean the brake?

Offline Shaggy

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Re: IGT S plus payout interrupted
« Reply #7 on: September 18, 2017, 05:00:25 AM »
My concern is that it is possible the hopper and or brake may not be working correctly, I'm not sure that is what caused the original problem. Elvis said if the brake is released you should be able to turn the hopper by  hand. In the first post you said:


"My friend was dusting and accidentally hit the cash out button with something under 2,000 credits on the machine. He generally only plays credits and rarely uses coins. At some point, it stopped dispensing tokens. He can't remember now what the displays said. He opened it and put more tokens in the hopper although the hopper wasn't empty."

It sounds like it either hit the hopper limit or the hopper has a coin or something jammed in it somewhere. Maybe at the bottom of the wheel a coin could've got jammed or underneath the knife at the top? At one time you mentioned the 3100 error. That error can occur if the hopper is inserted while the machine is on. So it doesn't necessarily mean an extra coin was dispensed. Always have the machine off to remove or replace parts, just good policy. Now can you turn the hopper with the brake released? If not, empty all coins and check carefully for anything stuck inside. Let's start there and we'll tackle one thing at a time.

Dave
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Offline therockinelvis

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Re: IGT S plus payout interrupted
« Reply #8 on: September 18, 2017, 06:24:09 AM »
If not the hopper wheel then the motor can be spun by finger while holding the brake open.
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Offline 76Brougham

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Re: IGT S plus payout interrupted
« Reply #9 on: September 18, 2017, 06:49:25 PM »
I've just looked more closely at the hopper's coin wheel. I can't see anything that appears to be blocking it or is stuck or wedged anywhere. While depressing the brake, the motor will spin freely, in either direction. The big coin wheel will move, maybe about 1/4" in either direction but something is blocking it. Are there disassembly instructions? Is there anything internally that would stop the wheel from moving?


Thanks!

Offline Jim

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Re: IGT S plus payout interrupted
« Reply #10 on: September 18, 2017, 08:08:26 PM »
here is how the hopper works,  when power is applied to the motor, the pivot arm on the motor will pull in, this action will move the red ratchet pawl out of the way so the motor can turn, the motor will now turn counter clockwise, pull the coins onto the pinwheel, rotate them to the top and onto the knife which is laying on the shelf wheel and firmly against the pin wheel, the coins continue on the knife until they go through the optics and roll out of the hopper into the coin tray. 

to test the  hopper:left hand on the pivot arm of the motor, depress and hold in, with the right hand, put your fingers on the star agitator inside the hopper and turn ccw, this may take alot of force , you should be able to rotate the wheel all the way around.

you can also  use a test.   in the machine to test the hopper .  you can also test it out of the machine.

Jim



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Offline 76Brougham

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Re: IGT S plus payout interrupted
« Reply #11 on: September 19, 2017, 03:45:57 AM »
Thanks, Jim. That is what I've done, with the hopper out of the machine. Using more force this time the wheel does spin and the motor shaft spins with it.


Which take me back to the winner paid display alternately flashing 240/1897.


What next?

Offline Shaggy

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Re: IGT S plus payout interrupted
« Reply #12 on: September 19, 2017, 04:45:53 AM »
I have a question. When you turn the machine on with the door open, after the reels spin, do the displays stay blank or do they come on? If any stay on and you close the door and latch it (door has to be latched), do they go off, reels spin again and then the displays come back on?
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Re: IGT S plus payout interrupted
« Reply #13 on: September 19, 2017, 05:21:58 AM »
It will be Friday before I can check. Stay tuned!

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Re: IGT S plus payout interrupted
« Reply #14 on: September 19, 2017, 06:24:20 AM »
sounds as if you have to let the hopper finish paying out the 1897 coins before the game will get back to normal operations.  in order to do that, the hopper has to be working. I can't remember if your in a pay cycle if you can get into the machine diagnostics to test the hopper and see what it is doing. you can put 10 coins in the hopper, and move it manually and see if the coins are taking the path I described in the previous post. the coins have to take that path, if not the optic will not see the coin and not count it!. the only other option to get rid of the credits is to clear the machine, which could cause some other minor inconveniences,  such as re programming certain options and settings. regardless of which way you go, the hopper still has to be working properly.

Jim



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Re: IGT S plus payout interrupted
« Reply #15 on: September 19, 2017, 05:16:24 PM »
When you turn the machine on and close the door, does the hopper start spinning? Any noise from it? Remember you have to put the latch all the way down for the optics to see the door as closed.
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Re: IGT S plus payout interrupted
« Reply #16 on: September 19, 2017, 07:04:25 PM »
I will check that. Is there any way to make the hopper spin with the door open?

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Re: IGT S plus payout interrupted
« Reply #17 on: September 20, 2017, 01:52:28 AM »
It depends on your SP chip. There is a hopper test,  where every time you turn the key it pays 10 coins. Not near my S+ notes right now.
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Re: IGT S plus payout interrupted
« Reply #18 on: September 21, 2017, 11:28:15 PM »
If there are no credits remaining (you said the credit display is blank), it likely could just be waiting for a coin to be inserted and the next paid game to be played.  It doesn't sound like there's an error code being displayed, and the bottom light on the candle flashing rapidly is typical behavior after the machine is first turned on, until a paid game has been played.

You said the Winner Paid display is alternating between 240 and 1897.  That says to me that the last game paid 240 coins (does that match the pay combo displayed on the reels right now?), and it paid a total of 1897 coins out of the hopper since the "Cash Out" button was pressed.

I really, really think that it's just waiting for a coin to be inserted and a new game started.  Ensure that there's a good sample coin seated properly in the comparator, and adjust the sensitivity down to make it more likely to accept coins if all coins inserted are being rejected to the tray.
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Re: IGT S plus payout interrupted
« Reply #19 on: September 22, 2017, 09:08:48 AM »
Hi.


Thanks for suggestions. I'm back at the machine after verifying that the hopper coin wheel does spin manually when the brake is released.


When turned on, with hopper in, the winner paid display still flashes 240/1897. Coins played shows 3. The last "winning spin" is still displayed. It always goes back to that. I do not hear any noise/hum from the hopper like it is trying to run. At the moment, there are no coins in the hopper. When I turned the machine on, the wheels did their normal spins. Blue light flashing fast. Cash out button lit and when pressed it turns back off and repeats. Nothing happens when pressing other buttons.


When I then unlock the machine while on, the displays go blank and coins played goes to zero. Blue light remains flashing fast. When I open the door with the machine still on the displays stay blank and the coins played says zero. Pressing cash out turns that button light on and off. No other buttons do anything.


If I turn the machine on with the door open the wheels spin and the display remains blank.


I know I've read elsewhere that there is a way to get the chip number but don't have time to search right now. Will be back at the machine on Sunday.


I put coins in the hopper and turned it manually with the door open. As the coin passed through the optic sensor it rang and then 3100 showed up on the winner paid display. Turning the hopper further to "pay" more coins doesn't result in any additional chimes or changes in the display.


Closing door and locking display goes back to flashing 240/1897.


I need to read to find out how to find my chip number so I can try to test the hopper. Will do later today. No time left right now.


Or maybe the information above will give one of you another idea.


I have tried to reset the jackpot by turning the reset key but it does not clear it. Perhaps I'm doing something wrong. I'm still not clear if there are detents while turning the key. The key turns only 1/4 of a turn.


Thanks for all your suggestions!


I think I've answered the latest round of suggestions and questions.


What next?


<smile>

 

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