New Life Games LLC
General NLG Chat => Rants and Raves (SEE DESCRIPTION BEFORE ENTERING!) => Topic started by: MikeCamp on August 27, 2014, 07:30:02 AM
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Hello all,
I'm not to the point of naming names but my concern is growing. I purchased a hard to find machine from one of the sites vendors and paid what I believe to be a premium price, lets just say with shipping it was over 2K. I asked about the condition and was told I would be very happy with the condition of the machine. I asked about the condition of the reel strips and asked if they were very faded (again, you will be very pleased with the machine), I asked about the artwork in the top of the machine to make sure it was not all cracked etc... (You guessed it, you will be very pleased with the machine). I waited the two weeks I was told it would take but machine still had not shipped, was told it went to the wrong warehouse. So I waited another week or so and my new machine arrived, it was extra tall so the crate was a big one, got it uncrated (excellent crating job I might add) and moved into my home. First thing I notice is the reel strips are very faded. Second when I applied power to the machine I noticed the graphics at the top had cracks in it (remember I was told I'd be very pleased). I WAS NOT PLEASED. The topper had a couple of the chase lights out on it and the majority of the screws missing, the handle actually had what appears to be rust on it. The inside of the bottom of the machine was very clean :) The button lights were just bulbs no nice LEDs so they were very yellowish. The sticker to say play 3 credits was so faded almost all the color from it was gone. I had expressed to the seller that I would like to make it multi denomination when I got the machine it is not setup with a bottom deck to allow that and the multi denom wiring is not even present.
So I ask... If you were me and purchasing a machine at a premium price and expressing some concerns before the purchase and being told that those would not be a issue how should I view this whole transaction? I was also told that a NEW set of reel strips had been ordered from IGT but its now about two months down the road and I still have not seen those. Due to the promises I was made about the condition of this machine I passed up one machine that was considerably cheaper since I had already committed to this vendor and I passéd on a very nice machine for about the same price that appeared to have very nice strips, was multi denom etc... (I try to be a man of my word and not back out on my commitments).
Thoughts?
Mike
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Generally anybody listed on the homepage has been proven to be an honest dealer, that's why they reside there. Your issues sound reasonable in relationship to the questions you asked up front and in my opinion the seller needs to do some customer satisfaction work either in the form of replacement parts or maybe an agreed upon partial refund of sorts. Can you post some pictures of the issues you have with the machine. I've got a Triple Double Diamond w/ Cheese I'm looking to sell and it's in very good condition other than a couple small cracks in the artwork of the top glass, but it is well priced in consideration of that. As a side note, I believe you can clear coat the artwork to mitigate further cracking
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If it was a complete misrepresentation and the seller isn't going to make it right with $ or replacement parts, the community really should know who it is. I get heckled a lot out here for being OCD with "minty" expectations, and that's why I ask for detailed photos. That way, I'm able to make a decision whether the machine, accessories, etc., are worth the $. Over communication can be a good thing. :)
Hope it all works out.
Jason
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Couple of pictures.
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If I were reselling these things to game rooms etc... I probably would not worry as much about this stuff but when you buy them to keep in your home and use as entertainment you want them to look their best, at least I do. Jason, some of your kits are so nice it just makes me drool. I like for things to be bright and fun, this game is pretty faded and old looking, fun to play but would be so much more fun if it were a bit fresher.
Thanks for your comments and input,
Mike
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send them a few pairs of glasses ,we throw away better handles then you got on your game , hope they make it right please let nlg group know if they don't who it was
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You ordered the country boy version, it's got the "rust"ic look, lol
I swapped a couple handles from silver to gold, if I didn't throw them away I'll send you one
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From y'alls comments it appears that I did not have my expectations set to high which was one of my concerns. I did stop in his store while I was on vacation and he game me a red play 3 credits sticker so I can fix that, the redeem ticket sticker he has was used and looks pretty close to the one that is in the machine. I guess this is one of them there "Life Lessons" people talk about. The reel strips and the cracked artwork were probably the most disappointing.
Thanks again for everyones input, thats what I like about this site!!!!
Mike
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Be careful Cowboygames, you will create a new category, first we have "Minty", the one I think we are all looking for and now "Rustic", "Primative", "Gently Used", "Only played by a little old lady on Sundays". I may actually have another handle out in my garage, never taken one off so not sure how hard that is. Do you have to take out the whole part from the cabinet or will it just unscrew and the new one screw in?
Mike
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hole in bottom of hub allen screw its easy that why your seller didn,t do it :Scratch-Head:
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I would have a real problem letting that go out the door for what you paid!. Fadded out reel strips,rusted handle/arm etc. Now I could see this if it were quite a bit less $. At least the handle is easy enough to change but that sticks out like a sore-thumb!.
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:agreepost:
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This is why I send a video of the machine working running cleaned before they leave our place.... next time ask for pictures atleast.... on a side note... the handle is inexcusable.
But please please remember.... homeowners just don't realize what machines go through and what they're like in casino storage areas. Its the hardest part about retail.... selling something to someone to put into their home thats 7-15 years old and they expect it to be new. Remember how expensive these games are brand new... Just my little rant on this. Next time get photos if possible.
I have people on a waiting list for that machine so be lucky you got one haha
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Ok, so I'm not crazy or was expecting to much for my money. I may never get satisfaction but the fact I'm not being unrealistic in my expectations at least makes me feel a bit better. I'll go look at my machine in the garage and may do a quick handle change. Thanks again all, I'm getting a much better idea on where to make future purchases. As I said for now I'm not naming names but if after all this they don't try to make some means of reasonable restitution then I'll post the name.
Thanks again to all for your ongoing help, encouragement and dedication to this wonderful hobby,
Mike
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I think cowboy (Rob) has a pretty good one if there is a waiting list and the price looked good also. -I checked his post and it had not changed so that is why I think it may be available.
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I see what you guys mean about the handle, my old parts machine in the garage had a much better looking handle on it. Never having done it before it took me about 15 min to remove both handles and swap them out. At least now its a little less "Rust"ic :)
Mike
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I'm considering purchasing a machine and would appreciate knowing which vendor did this, just for future reference. Please post the vendor name or send a private message to me. Hopefully they will make this right for you or at least attempt to do something to your satisfaction. Since you explicitly asked several questions about appearance and condition I'm surprised they didn't send photos to you just to make sure you knew what you'd be getting, to avoid a problem. Seems like something a concerned vendor would do to head off any potential problem when selling a used machine. I hope they weren't trying to hide the real condition from you by not sending photos since nowadays with digital cameras it is so easy to send photos.
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I'd be unhappy if I paid a premium price, had asked the specific questions you said you asked, and then ended up with that machine. Hopefully the vendor will come through and make it right.
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Bottom line is, It really does not matter who has the game or game(s). Ask questions if needed and always get PLENTY of pics of the exact item -if possible. I understand some folks are not willing to do this or it may be a e-b88 deal. I also understand that dealing with vendors with warranties etc. Should be taken into consideration esp. the $ that was spent on this game. I have no idea who the vendor is, Nor do I want to know. I would think that if they are listested on top page as vendor-as stated -All would be ok--I would think. No one is perfect, But a mis-reprensation of goods is another.
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Well the saga continues... I inquired as to the status of the new reel strips that were "ordered" for my machine and I'm now being told they are getting a huge run around and they are looking elsewhere for a new set of strips. I know I'm not in the business but I thought new strips pretty much came from IGT. Anyway, if anyone out there knows where I can get some new strips for my money pit (Triple Double Diamond Deluxe with Cheese) please let me know. If I end up with two sets then that will just be a bonus but as of now I don't hold much hope of the vendor coming thru on this for me. Let me know if anyone has a lead on where i might be able to order a set...
They did Thank me for my patience (Been almost 3 months now)
Mike :(
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I believe Frank from Casino Glass deals in strips as well as glass.
I have been happy with all the glass I bought from him over the years.
He is not inexpensive but he does come through.
Unless your a casino IGT will not sell you parts.
They do not sell to Casino supply companies. It's a direct to customer model.
Prices from IGT are probably in the $200/strip range and more if they are backlit.
They price like this to encourage casinos to purchase newachines and move towards licesened themes.
Ie - IGT will give the casino "The Hang Over" for free but want 1.7% of the drop into that machine.
When they do this they take the other theme with them.
It's only when the machine gets retired that the parts end up on market.
This licensing model and server based gaming is the scourge of the home market as it has the ability to curtail our hobby.
In reality IGT and the others want to curtail these machines showing up in the foreign markets.
This gives them the stick to start generating revenue from markets where none existed before.
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time to name the vendor
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Yes, who is the vendor. I can say, all my deals with the listed vendors have been good, with exception of one. I am thinking it is this one. Sent two supposedly shopped nice machines with minty reel strips. Needless to say, I spent a weekend fully shopping them, and was buying new reel strips. Shopped, my ass. In fact, they had to be keyed and set up for proper printer operation, they did not even bother with that!
Come on, confirm it's the same place :-)
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Mike, I have dealt with them some in the past with no issues-but just on parts etc. I am sure they will/would do well on your purchase. I was also surprised you revealed who this was, I knew from deduction but was not instigating this. I think you handled this quite well and was very diplomatic about it. When working with used slot equipment questions and pics etc. Do need to be asked. I always enjoy the ones that pick up personally as they are always pleased and know nothing was mis-represented. That however on the most part is not possible on may purchases. Just a thought -No bashing here.
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Mike, on the positive note with your top glass, who was the vendor that helped you track it down? Always good to point out the super stars so that others can benefit from those that do business the right way.
Thanks,
Jason
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Jay up above gave me the hint to to try Casino Glass for the top glass and strips. Frank did not have any strips but he does have the top glass. After 20 questions on my part Frank assured me the glass would not have any issues. He indicated that if there was a chip on the edge that would be hidden then that did not make it a bad piece of glass in his book, cracked glass or scratched/cracked artwork was a no no and he would not sell it. So once again with great help from people on this site I found yet another good contact, he encouraged me to call him back regularly to see if they had any of those reel strips in. So got to meet another very nice helpful person.
I'm going to keep looking for the strips and if I find some I will pass that info along to RMS and see if they wish to purchase those on my behalf and make this whole thing right.
Mike
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Mike,
What about looking into custom made strips? I recalled seeing some chatter in the past on here about them. Unfortuanetly I dont know much about them or cost but i guess that could always be an option.
It sucks to read stories like this, im sure RMS will work it out with you.
I got screwed last year by a vendor on the old site, they never transitioned over to this new site. Dont you love those folks who come on here, as everyones pal and pitching their new buisness, then fade away
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Speaking of new vendors, what ever happened to that slot magazine thing? I think he did custom slot kits too. That magazine still around?
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I believe the Slot Mag is done. Just kinda shitty of "angryninja" to not even bother (or have the respect) to come on and let everyone know.
And on the same topic, where is Southern Slots (or whatever his original name was)???? Funny he hasn't been seen or heard of for months now... :banghead: :banghead: :banghead:
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Not sure what happened to the Slot Magazine thing. I purchased a 12 month subscription and I think we got 5-6 magazines out of it, was afraid he might run out of good topics etc... Hope nothing bad happened to him, I know he was doing those custom kits, hopefully he didn't end up on the wrong end of a lawsuit.
Mike
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I checked the southerslots website the other day, its still there but can't tell if its been updated recently. Again, one of those things that probably looks like a great idea on the surface but just not enough manpower to make it work. I know I met Dave over in MS one day and he actually just gave me a CRT monitor, very nice of him. Hate to see folks like him having issues because he was providing some really good stuff at reasonable prices, just a bit slow on the shipping sometimes.
Mike
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I had the 12 mont subscription also and receive 4 out of 12. It is a shitty thing, since all who subscribed dis so out of interest and to support fellow members. Whats really shitty is that itunes wont pull the app so people can still sign on a subscribe.
As far as southernslots, thats who i had my experience with. I had a couple good dealings and then my last and most expensive one did not go so well. I had all the promises in the world to correct it and guess what. Nothing
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the only 2 people that i know of that were printing custom kits were angry ninja and me but i havent seen anything from angry ninja in a wile and my equipment went down and can no longer make kits.
i will add that it is getting harder to turn a profit in this industry. a lot of new people showing up cutting prices, and the fact that a lot of people just cant afford the kind of investment a slot machine can take.
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I was rummaging through the reel strip box, and saw that I had totally forgot about the brand new DDD With Cheese reel strips I have. the only bad, they are NOT backlit. But new, and look fantastic.
Yours for 75.00 including shipping by UPS in a frosting container to keep them safe. Simply return for refund, minus shipping, if you do not like them.
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Was there a DD w/cheese made that was Non-back lit?.
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That is a good question, all I have seen are backlit. Makes me wonder why these are not.
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May be reproductions or can't remember if that was available in s+, may have been, cannot remember. Your strips are just white on the back?.
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That title was only made for the S2000 platform and strips were backlit .
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These strips are white on the back.
I also have a set just like these in my Quackshot. Also non backlit. Maybe these are reproductions, that is what I would guess. But very nice, and very glossy. Just wish they were backlit!
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I had a set for a diff machine made for me a few years back by one of the big companies that makes them, I believe they have been mentioned in this thread and although they are backlit strips they are a off white/gray on the back. The colors are good and the strips look good in the machine but they certainly did not look like the strips that came out of the machine (for a number of reasons). You know, I just don't see why they are making it so hard and restrictive on us the home users that just want a nice looking machine in their home. They are not going to sell us one so what does it hurt if either they sell us a set of strips or someone makes them, we are not impacting their bottom line in any way. Now I do realize that sometimes the onesy twosy stuff could get old for such a large company but in my mind a sell is a sell. I guess they are afraid of the larger companies that are fixing up the old machines and selling them to a overseas market that competes with their new sales.
Oh well, I guess this hunt we all go thru is part of the fun.
Mike