Process Exit Failure - Recoverable Error

[jalpert]

My Ekey is in the mail, so I understand without that my options are limited. It’s probably a week out so I wanted to at least get some opinions. Bought the machine like this, anyone recognize this error?  Also, my  buttons says “USB Connection Timeout”. I reset what looks to be the USB, no luck.

When I turn the key it says “Initilizing System” and back to the red screen.

Thanks.

[sixcardmark]

It says: "Press the test switch to view the system error log"  Do that and post a pic.

[jalpert]

Thanks for the reply.

Only 2 entries from this boot but I’ll post another from a previous.

Sorry for the quality, I’m using iPhone mail to scale down and it’s the largest option under 1mb

[shortrackskater]

Please try to flip your photos upright. Usually in your phone you can do a 360 rotation and it eliminates the original orientation.
Thank you.

[jalpert]

Thanks!

They are upright in my phone when I uploaded, but if I need to upload any more I’ll fiddle until they are showing up correctly.

[sccarlso]

I would bet your NVRAM batteries are low, and now it and the safe storage memory is corrupt.

Not serious but you can't fix it without a diag key to clear it and an ekey7.

If you have those, just replace the NVRAM batteries in the PCI card.  Two CR2450 batteries.

Boot with diag key and ekey, clear NVRAM and Safe Storage only.  Leaving your OS and games on the drive as they are.

Then just repeat initial setup of the machine and games.


The USB connection timeout is normal during boot.   After the machine completes booting successfully, the USB connection timeout message disappears.

[jalpert]

Thanks for the reply.

I just ordered some batteries, I should have my ekey and diagnostic drive next week.

Also, thanks for the heads up on the buttons.

[sccarlso]

In my experience.  A red screen or other error screen isn't that common on a running machine.   That said, it "can" happen.  If it just happens out of the blue and it mentions NVRAM or Safe Storage, usually means those batteries are dead.

But if you have an ekey and diag, as well as a USB flash drive with the OS, and another with your game loader files on it.  You can recover from pretty much anything on an AVP machine.
Even if the SSD itself fails.  Put a new SSD drive in, boot with diag/ekey.   Clear NVRAM, Safe Storage, AND the hard drive.

Shut down and boot with just the ekey and OS loader flash drive.  Formats the drive and loads the OS.  Shut down and reboot with no keys or USB flash drives in when prompted.

Will take you to initial setup, set the settings, then you can plug in a flash drive with your game loaders and load/configure games and all should be normal again unless you missed a setup step.  But you can just ekey in again if you did miss something to correct it.

If you have everything and have done it a few times, only takes about 20 mins.   But that's worst case scenario. 

If your batteries go dead, the SSD is fine.  So in those cases, booting with the diag, and only clearing NVRAM and Safe Storage is usually all you need to do.

So if you don't want to ever have to get other things to restore your machine from scratch, even if the SSD was to fail, it's good to have a 4GB flash drive with just the OS loader file, and say a 64GB flash drive with only your game loader files.

Pretty much any 256GB 2.5" SSD will work fine if you ever need to replace it (128GB ones are fine, but these days, it's usually cheaper for a 256GB than a 128GB one)  Kingston 128GB ones have always been reliable, but hard to find the 128GB ones anymore, the next size up works just as well.   I'm sure just about any 2.5" SSD would work, I haven't had any SSD brand that didn't.   I just go with reliable brand SSD's.

[jalpert]

Thanks for the info.

I’ve got some spare smaller SSDs lying around that are decent quality.

The very first message I got before I turned the key was “generateNVRAMHandler: Nodes must be sequential…” soit seems to be lining up with your theory. Of course I won’t know until I try it. Batteries are cheap, ekey7 is not.

I’ll probably reload the OS because at this point there isn’t a reason not to. I’m not sure what all was done before I got it so starting from scratch could take the mystery out of future problems.

[sccarlso]

A good plan.

Ya, unfortunately if you have an AVP, you need an ekey and diag at a minimum. 

But if you have several AVP's, at least you only need the one ekey!  lol

[jalpert]

It looks like your hunch was correct. I got some batteries, the old ones metered 3v and 1.45v. Replaced them both and the machine boots to where I turned the key twice and says no game enabled.

Everything looked so good until I let it sit while I typed out my victory post. Screen went black, rebooted back to red. Power cycle back to red.  Screens attached.

Thanks again for all your help.

[jalpert]

I pulled the batteries to measure again and see if they instant drained, both reading 3.3v.

I reseated the card in the slot, I reseated the cable going to the card, and reinstalled the batteries.

It’s booting again, sitting on configuration verification required, turn and release reset key.

I’ll give it 15 and see if it craps out again.

[Stayouttadabunker]

I have a question.

In the photo below, where it says...>>> "Turn Attendant Key To Clear"...what happens after you turn the key?

[jalpert]

Back to same red screen.

I have no idea what the lights on the card with the batteries mean, but FWIW, from the inside of the case looking out (from the bottom of the card) the 4 left lights are green and the 3 remaining are amber.

[Stayouttadabunker]

Oh... I hate that when it feels you're just going in circles. 

sccarlso has been really exploring this platform deeply.
I'm sure he'll help you get your machine up and running again. 
I totally agree with his Reply, in which you MUST have those two USB's eKey7& diagnostic), when fooling around with AVP's.

[jalpert]

He’s be great.

Maybe that card with the batteries is flaky, or maybe the cable.

Not much I can do now until I get the ekey.

It sat fine for 15 minutes. Turned it off and put it all back together and back to error.

[sccarlso]

You should be ok.   It is a "secure" device, it's a slot machine.  lol

Everything is a process.   If the ribbon cable was bad you would get very different errors, if the card wasn't seated and the board couldn't see the card you would get an IGT Signature error.   

But pulling the batteries is the same as the voltage going low, it corrupts the NVRAM in the card, it doesn't clear the fault.  Won't make it worse, but it might cause it to generate different errors.      When you put good batteries in, it won't "forget" data, but the NVRAM data is still corrupt. 

When you boot with the diag and clear NVRAM and Safe Storage only, then it resets the NVRAM so it won't be in a fault condition anymore.  Then when you reboot, the OS will repopulate the NVRAM with valid data and you'll get the "Configuration required" screen and do initial setup, then the batteries will keep it stored clean when it's powered off.

Doing it without an ekey and diag is kinda like trying to find a bad sensor in a car without a multimeter.   So ya, unfortunately you'll go in circles until you have the ekey and diag.

Leave it all set with good batteries.  Since you're in there, you might as well pull the PCI card again and replace the CMOS battery in the motherboard so that won't fail anytime soon, you don't want to have to do a clear again for some time so it's just prudent to replace it unless you have already.  It's just a standard CR2032 battery.    Once the bios battery is replaced and the PCI card is in and it's all together again, plug a USB keyboard into it, and power it up and as soon as you hear the beep of the POST, keep pressing the delete key on the keyboard and the bios menu will come up.   It will ask for the bios password, which for all AVP's is just

sevens

In bios, just select "Load Optimized Defaults".   Might set the bios clock to current time/date as well.  Then save and exit, and as it goes to reboot, power it off.  Now the brainbox is ready.

Then when you have your ekey and diag, you can boot with the diag to do the clear (3 options you can choose, NVRAM, Safe Storage, and Hard Drive)   You only clear NVRAM and Safe Storage, unless you are going to reload the OS and all the games on it again.  If you were doing that you would clear the drive as well.

Then when you reboot.  Shouldn't get an error, and you'll get the "Configuration Required" screen, plug in the ekey, and you can complete setup and re-enable the games.

Then when you pull the ekey and close all the doors, things should all work properly again.   Assuming they were proper before the batteries went low.   More than likely it was.    Sucks having to wait.  But ya need the proper tools to fix it up. 

[jalpert]

I appreciate all the help, at this point I'll wait and do the reset.  At least I got the batteries ordered and installed.

Thanks.

[jalpert]

Got the ekey and diag.

Safe storage wipe status: failed

“Error occurred during incremental pattern test.”

Is this the pci card with the batteries?

[Tilt]

Yes, it is.