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**Video Poker, Keno, Slots, 21** Gaming machines => WMS Williams Video => Topic started by: bpracer on January 14, 2017, 08:59:08 PM

Title: BB2 Machine Fault Error During Game Play
Post by: bpracer on January 14, 2017, 08:59:08 PM

I'm getting this machine fault error during game play.

First time I have had a dongle game in this machine, never had errors with non-dongle games.

Any ideas?

Title: Re: BB2 Machine Fault Error During Game Play
Post by: Yoeddy1 on January 15, 2017, 02:18:10 AM

Happen if the dongle is tested in all of the USB ports?
BIOS current version?
Which JUR chip?
Happen with any dongle game?
OS version being used with problematic game?


Thanks,
Jason

Title: Re: BB2 Machine Fault Error During Game Play
Post by: bpracer on January 15, 2017, 04:25:54 AM

Quote from: Yoeddy1 on January 15, 2017, 02:18:10 AM

Happen if the dongle is tested in all of the USB ports?
BIOS current version?
Which JUR chip?
Happen with any dongle game?
OS version being used with problematic game?


Thanks,
Jason

Jason,

Happen if the dongle is tested in all of the USB ports?  I have moved the dongle and the error has not come back, yet.
BIOS current version?  Yes
Which JUR chip? 8-115, Mississippi
Happen with any dongle game? This was the first time using a dongle in this machine.
OS version being used with problematic game?  No, The Game, OS, dongle have all been used in other machines without issue.

I hoping it was just an issue with the usb port being used?

Thanks,
Bryan

Title: Re: BB2 Machine Fault Error During Game Play
Post by: Yoeddy1 on January 15, 2017, 05:00:51 AM

Sounds like the USB port may have had an issue Bryan.  Glad it's working now.


Jason

Title: Re: BB2 Machine Fault Error During Game Play
Post by: coolwavepic on January 15, 2017, 03:14:13 PM

Must be a USB port losing communication with the dongle. Thank goodness there are other ports and way to connect a dongle. I guess having a faulty USB port is better than a faulty dongle.