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**Video Poker, Keno, Slots, 21** Gaming machines => IGT Fortune II => Topic started by: Lenlapo on July 30, 2021, 12:43:15 AM

Title: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on July 30, 2021, 12:43:15 AM
Hey all!  I am new to the site and just picked up an older IGT Draw Poker machine today.  It powers up just fine and when the screen brightens up it shows "Call Attendant" and has no error codes listed.   I double checked all the door sensors and check the voltage across the CMOS and it was 3.6V.  This machine does not seem to have a jackpot reset location on the sides and I am not sure how to reset the unit from inside. 

This is my first time owning a slot machine and I picked up a few different ones today that I will be setting up over the next couple of weeks. 

Any help would be greatly appreciated.  I have attached below a couple of photos showing the type of machine.

Thanks :Scratch-Head: :EmoticonHelp4:
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Badbaud on July 30, 2021, 10:45:36 AM
Open the door on the left and send a picture so we can see the computer board.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on July 30, 2021, 09:09:18 PM
Thanks, here are photos of the boards.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Badbaud on July 30, 2021, 11:11:15 PM
To reset from the inside press and hold the cursor advance button for 2 seconds.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on July 31, 2021, 12:04:38 PM
Thank you. I tried to reset the machine with the cursor advance, as you suggested, but it does not seem to respond to the button or the self test button. I restarted it with the power switch and it rebooted to Call Attendant with a door open warning. No matter what I do with the doors, that stays on now.

Is there a way to bypass the optics temporarily to see if the machine works past this error?
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Badbaud on July 31, 2021, 12:19:25 PM
After you changed the battery did you:

1. Turn on the small switch on the RAM board for 1 minute then turn it back?
2. Make sure the battery voltage is reaching the RAM chip?
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on July 31, 2021, 12:24:21 PM
No, I was not aware of the procedure. I will look now.  Is the RAM board the small, elevated board that houses the battery? 
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Badbaud on July 31, 2021, 12:29:22 PM
Yes.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on July 31, 2021, 12:37:07 PM
Ok, I found the switch and set it to the reset position for a minute and then put it back to the far left. After closing the machine and powering it on. I get a Call Attendant door open ndi error.

I did not check the voltage to the ram, which pins do I check on the ram chip?
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on July 31, 2021, 03:00:31 PM
Thanks again for the help.  I went and re-did the reset on the RAM board and double checked the voltages and it worked this time!!  The machine is now reading Game Over and Insert Coin.  Now, 2 things are happening, the images on the cards are a bit wonky and when inserting the coins, it drops directly into the hopper, not the incoming change bin and does not register that a coin has been dropped.  Any ideas on this one?  Thanks so much for the help so far. 

Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Badbaud on July 31, 2021, 05:32:19 PM
For the graphics problem I usually pull out every socketed EPROM one at a time and clean the legs with a ink eraser, also check the socket and make sure there is no corrosion.
If there is corrosion on the socket pins spray them with DeOxit and let it soak for a day before blowing the socket dry and re-installing the chip.

The coin in problem is another problem completely if cleaning all of the socketed pins doesn't work. Your I/O / sound board tray may have a defective component on the I/O board.
But it could also be something wrong with the coin in assembly on the door.

Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on July 31, 2021, 09:07:26 PM
Thanks again. After getting in there, I saw the wire harness to the comparator had a broken wire.  As well, the other 3 wires from the harness had tape on the ends, capping them off.  There are 2 bare wires hanging from the harness and I am not sure what they are and how to connect them.  I tested them for voltage and it looks like one has a very, light DC voltage. 

Below is a photo of the wire harness.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Badbaud on July 31, 2021, 09:25:58 PM
How long are the two bare wires, could they reach the coin diverter coil?
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on August 01, 2021, 11:43:57 AM
Well, actually, it looks like they are wires from the coil itself. The coil is connected with 2 wires and they are bare on the ends. So, the comparator has a wore harness which is not connected to anything and the coil wires are also disconnected. Everything else seems tightly fit into harnesses and there does not seem to be any connection points for these wires.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on August 01, 2021, 11:59:21 AM
Sorry, actually I was wrong.  I took out the wire ties and tracked the wires better.  The harness breaks out to the coil with 2 wires, 2 exposed and extended wires that are bare and then a 5 pin harness that goes to the unit between the comparator and the coil.  I tried to show the wiring in the photos below.  I have removed the harness from the comparator for now as it is not connected and the wires are very brittle. 
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Badbaud on August 01, 2021, 01:39:39 PM
Is the metal gate on the back of the comparator wedged open with some paper?
It looks like the comparator is not powered up and is only used as a "mechanical" coin acceptor to route the correct size coin through the coin optics.
With the door open can you press the pseudo coin button on the coin optic board and play a free game with the door open?
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on August 01, 2021, 02:44:36 PM
Hey there,
Yes, it looks like the comparator is being held open with a dowel and is just passive now. Trying the button on the optics sensor does not add coins to the machine.  However, I did go back and follow your prior instructions and pulled the boards out and cleaned the contacts with an eraser and some contant re-nu. As well, one of the smaller fuses had been blown in the power supply section and I replaced that.  After putting the boards back in and booting up, the machine looks much different. 

Now, there is Call Attendant, the pay table is visible now, restart is listed on the bottom left, door open is present and Coin in-time out is present.  We are not able to access the self-test menu and it confirms that all 3 coin accept switches are working, the door sensor is working and the jackpot reset key is working. 

I have attached a photo of the current screen.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Badbaud on August 01, 2021, 07:26:55 PM
Do another RAM reset and press the cursor advance again.

Then close the door and see if it will take a coin, make sure a coin is in the comparator.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on August 02, 2021, 02:01:30 PM
I was so hopeful this time around!!  I did a reset again and when powering it on, it was missing the paytable and showed a call attendant error once again.  So, I pulled the board, did another reset and then put it back in and it booted and looked great, with the exception of a door open error.  However, even with a coin in, the buttons would not respond.  Then, adding a coin, the cards flipped over and it went to Call Attendant along with the previous errors, including door open.  See attached.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on August 02, 2021, 05:28:59 PM
Ok, I did yet another RAM reset and when it powered on, the unit was showing a rather normal screen with a door open error only.  I was able to use the button on the optic sensor to add credits and it did flip the cards over and allow for a hand to be played.  However, there was no sound and after the hand, it showed "Call Attendant" and Hopper Empty.  However, I have about $20 of quarters in the hopper.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Badbaud on August 02, 2021, 07:33:02 PM
You need about $50 to $100 in the hopper. The weight of the coins presses the coins onto the pinwheel so they can be grabbed and rotated out.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on August 02, 2021, 10:14:53 PM
Thanks yet again.  I am slowly figuring out that the way to clear the call attendant error is to clear the RAM and it is a pain, but I do not know of another way.  Now, when clearing the RAM, resetting the machine and booting, it goes to an error screen, then pressing the cursor advance button brings the machine to a playable screen.  Now, if I insert a coin, it fails and stated Call Attendant, but if I use the optic sensor button, it allows me to add coins and play.  I filled the hopper with as many quarters I could find and an additional weight, then reset the RAM once again and when playing and winning, the machine now states Call Attendant, Coin Out - Time Out.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Badbaud on August 03, 2021, 05:43:06 AM
The coin out timeout could be caused by a maladjusted hopper switch. You may have to bend the metal arm of the switch so the coin is making the switch actuate for a shorter time.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: jay on August 03, 2021, 02:56:19 PM
It looks like a bar top, the board is not PE+    Have we identified what model of machine this is. PE ?? Fortune II ?

It does appear to have the MRO, MGO, MBO and MXO chips  - these would manage the graphics - on a PE+ you also have a CAP PROM which is used for the graphics and while you can play the game with the wrong CAP PROM in place they do have the wrong colors - so the advice given to reset each of the chips is solid. When it looks wonky what color appears to be missing ?? given this is older a bad chip is not out of the ordinary and can be replaced.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on August 03, 2021, 03:35:47 PM
Thanks once again. Regarding the hopper, are there supposed to be coins up to the top in the arm? And I see a mechanical switch about a third of the way up to the arm. I am not exactly sure how it activates. Should I remove all the coins and start over with it?
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on August 03, 2021, 03:40:00 PM
And the model is listed as
3070-C
Poker
11/85
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: jay on August 03, 2021, 04:27:20 PM
On a PE+ there is a metal pin - that indicates hopper full. When you get too many coins up to the bar they short to ground sending the message, hopper full.
I would suspect that this is similar in a mechanical fashion. So I don't think you would want to "fill" the hopper to this level.

As earlier indicated the hopper works a bit on gravity - you will note that its slanted (generally to the left) - coins lean against the hopper wheel and you need a certain amount to ensure they push against it and get lifted. About 4 rolls of coins will do ($10) in a roll of quarters. You could probably get away with 2 rolls for testing but once the hopper pays out a win of 10 credits your back to the same problem of not enough for easy pickup.

Hopper limits were usually set to 300-400 coins ... then they would stop and the casino would issue a Hand Pay (either a few bills or a large cheque for the photo opp). In the older poker machines they would pay out the first 300 then go to the hand pay. Newer units would not pay any out and just go to Hand Pay right away. 
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Trisail on August 03, 2021, 06:32:28 PM
You have 2 problems - hopper 'coin out' and coin optics I believe ' coin-in timeout ' with the coin comparator.

Not sure if this will help but here goes -

The hopper has the escalator tower that allows the coins to get up to the coin tray in the slant top units. This is very similar to the PE+ Slant Top machine.

There is a mechanical switch that is made every time a coin is pushed up the escalator tower and out to the coin tray. You have to have enough coins in the hopper to fill the escalator tower and enough to refill it as they are dispensed. I don't know how many it needs but I would say about 12 to 18 for the escalator tower at least. And a couple rolls as mentioned earlier for the hopper. Need enough but not too many to set off the hopper full signal. It may be a switch on the hopper that is activated when the weight of the coins is enough to activate it. You will need to look at the hopper when it is out to see if it has this switch or a metal probe/screw for a ground type full sensor. I believe this unit will have the weight switch.

The yellow circle on the photo of the lower section is the top of the escalator tower where the coin out switch is. You can manually activate if you can get in there to do it. To remove the hopper if you have not done it yet, (I believe you have) you must remove the coin comparator 1st. Then carefully remove the hopper.

On the slant top photo - the yellow circle is the coin tray the red circle (slot in the bottom/back of the coin tray) is where the coins go in from the hopper escalator tower.

Be sure you are using the exact correct coin for the escalator tower, it matters. If they are pretty snug they are right. If they don't fit snug they are too small. If they are too big they won't go in the escalator tower and will jam. FYI - I had to fix one that got a penny in the nickel escalator tower, it was jammed in there really good, got it out and all good. Be sure you don't get any foreign objects in the hopper that could jam up the unit.

Tony
PM me if you would like to talk.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Badbaud on August 03, 2021, 07:00:15 PM
The game is a Fortune II slant top.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on August 09, 2021, 01:04:54 PM
Thanks so much again and sorry for the delay, we just got back into town.  I took out the hopper, emptied it along with the escalator tower to look for any odd coins or objects and also, checked the bottom of the hopper and the plate it slides onto for a weight switch or something similar.  I do not see anything that resembles a switch or any wiring at all connected to the mounting plate in the machine.  When putting in 30-40$ of coins back into the hopper and playing a game until winning, it goes back to Hopper Empty.  There never is any engagement with the hopper motor or any other components related to it.  It is silent when a win is produced.  I tried to manually spin the hopper to fill the escalator tower and it would spin about a half of full rotation and then would stop.  It would stop when spinning in either direction and no coins would feed into the tower.
I have attached a photo of the mounting plate for the hopper and the hopper itself.  All the wiring and connectors are firm and undamaged.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on August 09, 2021, 01:07:21 PM
Also, when testing things on this machine, is there a way to clear the Call Attendant error without having to pull the board and reset the RAM each time?  Thanks
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Trisail on August 09, 2021, 05:06:44 PM
Don't think any other way to clear it.

The hopper is not working. It should rotate and work when power is applied. The hopper empty error is because the machine does not 'see' any coins being dispensed within a certain time. You will need to troubleshoot why the power is not getting to the hopper motor.  If you want to try to see if the machine will work if the hopper was working - you can cheat it into thinking the hopper moved a coin out by activating the switch at the top of the escalator. Take the hopper out and determine how the switch is activated. Put the hopper back in, do a hopper test, reach in and manually activate it. Just activate the switch 10 times in about 10 seconds,  the machine should think coins are being dispensed. Without the hopper motor rotating the coin shelf,  it will give you the hopper empty error.

Hope this helps and makes sense.
Tony
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Badbaud on August 09, 2021, 06:50:22 PM
The cursor advance button should clear that tilt.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on August 12, 2021, 10:00:57 PM
I was lucky enough to come across a set of Fortune II boards on eBay for pretty cheap and I picked them up.  They were Keno boards and I swapped the chips out on the main board to poker and to my surprise, there is now some sounds and the hopper was triggering after a win.  I was able to play a hand, win and when it went to payout, it began to dispense coins and then got jammed.  I tried a few times to isolate the issue and removed the knife and escalator tower and when it wins now, the hopper continues to spin without getting jammed.  So, it seems that something from the knife up into the tower is jamming.  I have looked through it and coins pass just fine when dropping them in, but they will not consistently come up through the hopper.  This is some progress, but I am stuck again.  Any advice? 
Thanks again for the time and help.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Badbaud on August 12, 2021, 10:04:27 PM
Put more coins in the hopper. Make sure a small coin is not wedged behind the knife.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on August 13, 2021, 10:15:31 PM
Thanks once again.  This machine does not seem to cooperate with me!!  :banghead:  -  I reassembled the hopper unit and confirmed that there are no obstructions and when I put it back together, the knife was a bit loose and the coins would roll pass it.  Then, I realigned it and now, the coins get stuck on there way out of the hopper and into the tower.  This is the same issue it was having before I took off the tower to check for obstructions.  When apart, the coins pass through each part just fine, however when they are together, it jams each time.  Please see attached.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Badbaud on August 13, 2021, 10:23:15 PM
The tip of the hopper knife is bent outward.
That tip should be riding on top of the shelf wheel and snug on the pinwheel.
Yours is bent and needs to be replaced.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Lenlapo on August 13, 2021, 10:36:07 PM
Makes sense. Thanks.  I will order and and in the meanwhile, try and straighten this one out.
Title: Re: Older IGT Draw Poker Machine Showing "Call Attendant" with No Error Codes
Post by: Badbaud on August 13, 2021, 10:43:11 PM
Don't bother straightening, the metal of the knife tip has been compromised.
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