**Video Poker, Keno, Slots, 21** Gaming machines => IGT I-Game and Game King => Topic started by: Tilt on February 17, 2014, 11:56:33 AM
Title: Ticket printer not working on certain I-games
Post by: Tilt on February 17, 2014, 11:56:33 AM
I picked up a lot of new gaming software recently, but for some reason I can't get the ticket printer to work with Little Green Men, Hexbreaker, and Pharoah's Fortune. I've enabled the printer, disabled the hopper, etc. on the peripheral devices menu like I always do. I've also increased the limit set-ups to their maximum values. Despite this, whenever the cash out button is hit, an alarm goes off and the Handpay Required message comes on the screen. I am not having this problem with the other games I bought, only these three. It seems like there's something else in the set-up menu that needs to be changed, but I haven't figured out what that might be. Has anyone experienced this before? Thanks for your suggestions.
Mark 1120
Title: Re: Ticket printer not working on certain I-games
Post by: Tilt on February 17, 2014, 11:58:09 AM
Here's some pics of the Handpay Required messages.
mark 1120
Title: Re: Ticket printer not working on certain I-games
Post by: Tilt on February 17, 2014, 12:01:15 PM
« Reply #2 on: January 03, 2013, 12:39:49 PM »
you have to set the validation. what you r setting is I don't know
leapyearguy
« Reply #3 on: January 03, 2013, 08:46:13 PM »
Thanks for the reply. Is this one of the screens that you're referring to? On my Validation & Redemption Setup screen, the settings are as follows:
Solved - I changed the Validation Setting to SAS Standard Validation and now the ticket printer works. Thanks for your help.
Title: Re: Ticket printer not working on certain I-games
Post by: Tilt on February 17, 2014, 12:02:55 PM
Here's a few more screens from the Communications menu......
mark 1120
Title: Re: Ticket printer not working on certain I-games
Post by: Tilt on February 17, 2014, 12:04:13 PM
« Reply #5 on: February 02, 2013, 05:08:58 PM »
A quick question... are these settings changed from the key chip menu, or form the test button through the settings menu? I tried from the test button setting menu but my touch screen is jacked up in places so I'm not quite sure if I couldn't change it due to being in the wrong menu or just that the touch screen didn't register the touch. Thanks, Jim