New Life Games LLC
**Video Poker, Keno, Slots, 21** Gaming machines => IGT AVP (Including G20,G23) => Topic started by: RayV on March 03, 2023, 07:29:01 AM
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Ok so I broke down and got an Ekey7 and diagnostic from RB for my AVP after I got a “No game enabled” error.
I have been plagued with random reboots while the machine is idling and “presentation manager” errors almost since I’ve had this machine.
I got the Ekey yesterday and got it up and running again but I am still having these reboots out of the blue and usually it shows this error after the reboot.
Some people are telling me it could be the hard drive
The guy I got this machine from put a new HP 250GB SSD drive in it and my question is, can these drives be copied easily?
I just want to try a new drive to see if that solves the problem but I do not have any of the game files to reload
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Whenever I hear about random reboots, I tend to lean more towards the power supply or even the ribbon cable that connects to the CPU. Have you reseated those?
Thanks,
Jason
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Whenever I hear about random reboots, I tend to lean more towards the power supply or even the ribbon cable that connects to the CPU. Have you reseated those?
Thanks,
Jason
Yes
I pulled the box out last night to inspect the inside.
I made sure all the cables were good and tight.
I let it sit idling and after about 30 minutes it rebooted with that error.
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Can I ask Yoeddy1, what size SSD's are you using on your machine?
I wonder if the AVP's have some sort of drive size limits?
Anyways, Googling gave me a suggestion to look at...>>>
"We got it. It was a lil gremlin in the printer harness. Last night before i left i remembered that Pot 'O Golds will go in to a presentation error because something happened with the printer. I had my guys swap full printer assemblies with the next machine and it works fine now. In fact, so does the one they swapped it with. My guess is that some pins in the harness are getting loose and were tightened up (for the time being) when we swapped harnesses."
Maybe if you don't have another printer harness to try, how about disconnecting and re-connecting the printer harness a few times to try to get a better pin contact?
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Can I ask Yoeddy1, what size SSD's are you using on your machine?
I wonder if the AVP's have some sort of drive size limits?
Anyways, Googling gave me a suggestion to look at...>>>
"We got it. It was a lil gremlin in the printer harness. Last night before i left i remembered that Pot 'O Golds will go in to a presentation error because something happened with the printer. I had my guys swap full printer assemblies with the next machine and it works fine now. In fact, so does the one they swapped it with. My guess is that some pins in the harness are getting loose and were tightened up (for the time being) when we swapped harnesses."
Maybe if you don't have another printer harness to try, how about disconnecting and re-connecting the printer harness a few times to try to get a better pin contact?
Yes I can try that.
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RayV,
Looking at your RED screen messages, I see that your date is way off...or is that a photo from Jan 4th, 2021?
I don't think that means anything tho.
Your machine doesn't really know the exact time or date anyways - as it's not hooked up online to anything.
Can you show us the label on your HP hard drive?
We're using SanDisk, PNY, and Transcend SSD's.
Want to see the SSD model number on yours - there may be some capability issues?
Cool thing is your player tracking plate is from the Oneida Casino...I've seen those before with the small pine tree.
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RayV,
Looking at your RED screen messages, I see that your date is way off...or is that a photo from Jan 4th, 2021?
I don't think that means anything tho.
Your machine doesn't really know the exact time or date anyways - as it's not hooked up online to anything.
Can you show us the label on your HP hard drive?
We're using SanDisk and Transcend SSD's.
Want to see the SSD model number on yours - there may be some capability issues?
Cool thing is your player tracking plate is from the Oneida Casino...I've seen those before with the small tree.
That’s an old photo, for some reason I thought I’ve only had this machine for a year but is been a little over 2 years.
Got it in the fall of 2020, the error has been happening that long.
I just looked at the HD last night and it’s an HP 250GB, give me a little bit and I will take a pic of it.
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Here is a picture of the hard drive
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Okay, You've got a HP SSD S700 250GB model.
Hopefully someone will see this and let us know if this drive is good or not for an AVP.
I'm assuming you have the 660 Brainbox?
Here's a topic before last xmas on hard drive sizes you can look at...>>>
https://newlifegames.com/nlg/index.php?topic=38047.0
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Okay, You've got a HP SSD S700 250GB model.
Hopefully someone will see this and let us know if this drive is good or not for an AVP.
I'm assuming you have the 660 Brainbox?
Here's a topic before last xmas on hard drive sizes you can look at...>>>
https://newlifegames.com/nlg/index.php?topic=38047.0
Is the 660 the same as the 3.0?
There are a couple of stickers on it that say 3.0M
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Here are some screen shots of the system status screens.
If anyone can tell me if any of these look out of whack, especially the temps, that would be great.
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Obviously the battery status looks good
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Mine’s a 1TB Seagate SSD. Overkill, but I had to find a use for it. Working fine.
Jason
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I have used transcend, pny, and crucial ssd's with no problems.
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I have used transcend, pny, and crucial ssd's with no problems.
You guys see anything amiss with those status screens?
Particularly the temps?
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I'm no where near an AVP at the moment but consider that the temperatures don't really level off until the machine has been on for a few hours.
Your GPU's average of 64 degrees..I think that's okay?...I wish I could verify that for you.
I think it has to stay between 49 and 75?
The NorthBridge is borderline at 42C when max is 43C.
It's a memory controller hub on the main MPU board in the Brainbox.
It might have a heatsink with a fan on it....see if any fans are sluggish or not moving.
I usually take a the tip of a pen and see if the fins of the fan spin freely when the power is OFF.
If there's too much resistance, can you imagine how many amps it takes to get that fan started to spin?
Excessive amperage draws are hard on power supplies...in your machine, there are two of them.
With the power off, that's a perfect opportunity to check all of your machine's fans...there will be a bunch on the monitors as well.
Bad fans are power supply killers.
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I would pull power supply and look for bulging caps. Reboots like that are very often power related. The northbridge temp is close to max as well, I would also check the fans inside the mpu as was suggested before.
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Yeah this thing has got me beyond aggravated.
Just turned it on and hit the 1st game to play and boom…locks up as the game is loading.
Reboots to the same damn error “Presentation Manager:Process Exit Failure”
I have a package coming from RB, should be here next week and I am ordering a couple new hard drives for it.
Going to start from scratch and see what happens.
Edit - Reboot and 2 minutes in it goes off again
Its never done it that fast before so obviously something is really jacked up.
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I'd be disconnecting the printer and setting it to just do [Attendant Hand Pays] for now to see if that resolves anything...if the error goes away , then you're certain it's the printer causing the problem.
That's the easiest test you can try.
But yeah, the power supply dying, will cause errors to happen more frequently.
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I'd be disconnecting the printer and setting it to just do [Attendant Hand Pays] for now to see if that resolves anything...if the error goes away , then you're certain it's the printer causing the problem.
That's the easiest test you can try.
But yeah, the power supply dying, will cause errors to happen more frequently.
I should have tried that the other day when you mentioned it.
I just disconnected the printer and lo and behold, it booted just fine and it’s been running fine for the last 30 minutes.
I am not going to hold my breath but I am going to let it run and see what happens.
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Scratch the printer for being the problem.
Happened a couple more times since I disconnected it.
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I would try swapping out the PSU or system ram.
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I would try swapping out the PSU or system ram.
I don’t have another power supply but I think I do have some extra ram sticks.
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If the RAM doesn't fix it I have the ATX power supply boards. It's the small board that mounts on top of or inside of the brainbox (depends on your model).
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If the RAM doesn't fix it I have the ATX power supply boards. It's the small board that mounts on top of or inside of the brainbox (depends on your model).
I am about to swap out the RAM in a little while.
What’s the cost of those boards?
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$25 + shipping. They're brand new boards.
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Well I am hoping this is it finally.
I put new thermal paste on the CPU heat sink and swapped the single 4GB RAM stick for 2 2GB sticks and it has been running perfectly for the last 2 1/2 hours without any random reboots.
I am going to leave it on all night and I set up one of my security cameras facing it so I don’t have to keep running up and down the basement stairs to check on it.
I’ll report back in the morning to see if it made it through the night.
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Well I am hoping this is it finally.
I put new thermal paste on the CPU heat sink and swapped the single 4GB RAM stick for 2 2GB sticks and it has been running perfectly for the last 2 1/2 hours without any random reboots.
I am going to leave it on all night and I set up one of my security cameras facing it so I don’t have to keep running up and down the basement stairs to check on it.
I’ll report back in the morning to see if it made it through the night.
So you was running a 4gb stick? Did it recognize it as such? I thought 4gb was max (2 sticks of 2gb). That might have been the problem the whole time.
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Well I am hoping this is it finally.
I put new thermal paste on the CPU heat sink and swapped the single 4GB RAM stick for 2 2GB sticks and it has been running perfectly for the last 2 1/2 hours without any random reboots.
I am going to leave it on all night and I set up one of my security cameras facing it so I don’t have to keep running up and down the basement stairs to check on it.
I’ll report back in the morning to see if it made it through the night.
So you was running a 4gb stick? Did it recognize it as such? I thought 4gb was max (2 sticks of 2gb). That might have been the problem the whole time.
Yeah it had 1 4GB stick.
I am almost positive that it did recognize it as 4GB when I was looking through the diagnostic thumb drive screens the other day.
So far it certainly appears that it was the problem, it is still running without a reboot since I changed them.
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Even if it recognized 4gb it was only in single channel mode. Using 2x slots 2gb doubles the theoretical bandwidth and puts it in dual channel mode. One 4gb stick is not a good idea.
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Even if it recognized 4gb it was only in single channel mode. Using 2x slots 2gb doubles the theoretical bandwidth and puts it in dual channel mode. One 4gb stick is not a good idea.
I never knew what it had in there until I opened it up the other day.
Not sure why the guy I got it from didn’t know that because he had a whole pole barn filled with slot machines that he worked on.
Every time I talked to him about it, he never had an answer for it and I haven’t been able to get a hold of him at all.
Something might have happened to him, I don’t know.
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...he had a whole pole barn filled with slot machines that he worked on....
Is his name Donnie?....otherwise known as "Rocket"?
He used to be a member here and had machines in a barn.
He's hard to get a hold of.
If you do, tell him I said "Hi" lol
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...he had a whole pole barn filled with slot machines that he worked on....
Is his name Donnie?....otherwise known as "Rocket"?
He used to be a member here and had machines in a barn.
He's hard to get a hold of.
If you do, tell him I said "Hi" lol
No his name was John and he lived in the Monroe, MI area.
Don’t remember his last name.
It’s about a 1 hour drive for me, so it’s not like I can pop over easily to see him.
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Oh okay... lol
RayV,
If this swapping of the memory sticks from a single 4GB stick to a pair of 2GB's works, you MUST take a photo of the exact make and model number of them.
This WILL help other AVP owners in the future.
To prove to yourself and verify, all you need to do is throw that single 4GB stick back in and watch the bloody thing reboot.... haha
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I have spare 2gb low profile sticks if anyone needs one or a pair. I have crucial and transcend.
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While on the topic of RAM, what are the exact specs of the RAM that needs to be installed?
Thanks,
Jason
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While on the topic of RAM, what are the exact specs of the RAM that needs to be installed?
Thanks,
Jason
2GB DDR2-800MHz PC2-6400 240PIN DIMM Unbuffered
This is what I have been using without any issues.
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I put new thermal paste on the CPU heat sink...
The Northbridge chip temperatures were borderline at 42 degrees Celsius.
Has it gone down significantly?
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42c is cool as a cucumber. The Northbridge chip maximum safe operating temperature is 115c according to Gigabyte corp a manufacturer of computer motherboards.
https://www.gigabyte.com/Support/FAQ/1479 (https://www.gigabyte.com/Support/FAQ/1479)
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The 4GB memory stick was the culprit.
I got up early this morning and it was still running without a reboot error.
Thanks to everyone for all the advice.
Happy as hell but I wish I could have found the problem sooner, it would have saved me a lot of aggravation.
:banghead:
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:wav:
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Great news! :applause: :cool_thumb_up:
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Glad to hear that fixed your problem :applause:
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Yay! I wonder how that 4GB stick got in there?