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Bill Validators, Currency Acceptors and Printers => Other Bill Validators => Topic started by: jlbenn001 on February 13, 2020, 11:02:51 AM

Title: JCW UBA-10 Dead
Post by: jlbenn001 on February 13, 2020, 11:02:51 AM

I have a Aristocrat Love & War machine with a JCW UBA-10 bill validator. On boot up the bv will initialize, motor running runway lights come on, then at the end of the inital process the bv goes dead.  It does nothing.  No runway lights.  the small red light comes on.  The red and green trouble lights are both off.


Any help is appreciated.
Thanks,
Jim

Title: Re: JCW UBA-10 Dead
Post by: rickhunter on February 13, 2020, 11:08:00 AM

You can download a utility from JCM's website (The toolkit)  connect your validator to a laptop and see what is going on.  Sometimes, these units need to be reflashed. 

Title: Re: JCW UBA-10 Dead
Post by: jlbenn001 on February 13, 2020, 11:12:04 AM

Ok.  Thanks.  I'll try that.  Is the JCW website the place for the firmware?

Title: Re: JCW UBA-10 Dead
Post by: rickhunter on February 13, 2020, 11:29:41 AM

No, firmware is a protected resource available only to authorized JCM customers and dealers.  You will have to find an alternative source for the firmware.

Title: Re: JCW UBA-10 Dead
Post by: jlbenn001 on February 13, 2020, 11:39:43 AM

I downloaded the Tool Suite.  And it is running connected to the BV.  What should I be looking for?

Title: Re: JCW UBA-10 Dead
Post by: rickhunter on February 13, 2020, 11:59:58 AM

any protocol error messages or such, anything that might tell you why it's not working.  Also have you checked your machine that the protocol for the validator is EBDS?

Title: Re: JCW UBA-10 Dead
Post by: jlbenn001 on February 13, 2020, 12:08:24 PM

I don't see any protcol errors.  Just statics on amount of bills enter and errors why ejected.  What is EBDS?

Title: Re: JCW UBA-10 Dead
Post by: jlbenn001 on February 13, 2020, 12:29:02 PM

I ran the program ID003 Driver Basic and it keep waiting for a connection.  The tool suite program got statics.

Title: Re: JCW UBA-10 Dead
Post by: rickhunter on February 13, 2020, 12:43:38 PM

You shouldn't need the driver is you are connected to USB.  IF you see no errors, then it might be configuration error on your cabinet.  Check in the audit screen if you have the bill validator protocol to EBDS.

Title: Re: JCW UBA-10 Dead
Post by: jlbenn001 on February 13, 2020, 01:04:01 PM

No bv errors.  Got some Panic Log errors. Startup (48).  jcm (39). ram_exec_(46).  Still looking for others.  Where do I look for the EBDS protocol error?


Thanks for your time and help.  I appreciate it.


Jim

Title: Re: JCW UBA-10 Dead
Post by: jlbenn001 on February 13, 2020, 01:16:11 PM

I haven't found anything EXCEPT:  there is a message on the screen that states "Lockup error to be acknowledged"  Is this the problem?  How to I clear it?


Thanks in advance.
Jim

Title: Re: JCW UBA-10 Dead
Post by: jlbenn001 on February 13, 2020, 01:22:38 PM

Solved!!!
The lockup was the main door open.  I had that door open and closed many times and I never saw the error that the door was open.  But the audit screen showed a lockup and when I went into the screen of lockups, it said it was the main door.


Sorry to have wasted your time for such a silly problem.  Thanks for all your help.

Title: Re: JCW UBA-10 Dead
Post by: rickhunter on February 13, 2020, 01:34:33 PM

Well, you got it going, and that's the important part.