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**Video Poker, Keno, Slots, 21** Gaming machines => WMS Williams Video => Topic started by: arnold on November 23, 2016, 12:45:12 PM

Title: bb1 double stampede lost communication to top box after battery change
Post by: arnold on November 23, 2016, 12:45:12 PM

My double stampede upper box had a low battery error.  I turned off machine, replaced battery and now have a "lost communication to top box" error.  Does the game have to be ram cleared in order for the top box to be seen?  Should I have tried to hot swap the battery? 

Thanks,
Arnold

Title: Re: bb1 double stampede lost communication to top box after battery change
Post by: rickhunter on November 23, 2016, 01:14:40 PM

It should clear on it's own.  Power cycle usually fixes that for me.  Are you watching the top screen to make sure it is booting all the way.

Title: Re: bb1 double stampede lost communication to top box after battery change
Post by: arnold on November 23, 2016, 01:24:21 PM

Is there a way to tell if the software has loaded completely?  The loading indicator seems to complete and I see info of bios and software version.  Was working fine till I shut down and replaced battery.  I will check connections again to make sure nothing got loose.  If any other ideas please let me know and I will try.

Thanks,
Arnold

Title: Re: bb1 double stampede lost communication to top box after battery change
Post by: cowboygames on November 23, 2016, 02:42:56 PM

Double check the polarity on the battery while you're in there and that it's a good battery

Title: Re: bb1 double stampede lost communication to top box after battery change
Post by: arnold on November 25, 2016, 07:27:40 AM

Checked battery voltage 3.3v and polarity.  Reseated memory stick. Power cycled and still have lost communication to top box error.  Any other ideas.

Thanks
Arnold

Title: Re: bb1 double stampede lost communication to top box after battery change
Post by: iramack on November 28, 2016, 10:22:11 AM

Make sure the correct CF card is still installed in the top box unit and try turning the attendant key one time.  Then return to the game.

See if that clears it.....................

Steve

Title: Re: bb1 double stampede lost communication to top box after battery change
Post by: arnold on November 28, 2016, 07:31:49 PM

Update:  I finally had to give in and do a clear.  The game and top box worked after clear. 

Thanks
Arnold