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Triple Diamone Haywire Door Open M and Bill Validator Stacking Error Issue

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codeman00:
I too have the same problem with my Triple Diamond Haywire (still under warranty).  Instead of starting a new thread, I decided there are enough people following this one that I would add it here.

My issue started with the bill validator not accepting bills.  It accepted the first 4 bills and then nothing else.  The bill would go about 20% in and then spit back out.  I called my seller and they noted to remove the cash box and insert it again...then to remove the bill validator and put it back in.  Still the same issue.  They are sending me another bill validator which isn't here yet.

The next day, I decided to try to open the cash box to retrieve my test dollars, which I did.  In addition, through info on this forum about bills not being accepted, I removed and opened the bill validator components just to make sure nothing was dirty, etc.  I cleaned everything and put everything back together.  I then got the dreaded Door Open M and Bill Validator Stacking Error and I cannot clear it! 

Since it was a new problem, I called my seller again and I spent about an hour going through door switches, optical switches, the cash box, etc etc.  He noted that once we got the Door Open M error fixed, the other would go away.  We shorted the door switches on purpose, checked them with an ohm meter, removed the main board and checked for bent pins, checked the behind the bottom glass switch and still the same errors remain.  I keep hearing that the cash box not being seated could cause this so I have taken it out and reseated it many times...well at the end of the tech support phone call, I notice that the short metal guide pin on the right side of the cash box has broke off and now the lever is not operable (the box comes straight out). There is not one on the left side either...no side pins on the cash box at all.  The tech noted that that is a huge problem and will cause the bill stacking error. 

Anyway, I'm calling tech support tomorrow to go through it with their head tech support person to make sure whatever parts are shipped are everything I need.  It sounds like the fix might be in this thread but I don't understand what to do with the key and what to input  If anyone has any insight onto this, let me know.   I'll keep you posted.

codeman00:
Buzz, I tried lifting the door lever up for a few seconds and then lowering it.  I did it numerous times and it does nothing to clear the Door Open Error.  That's great to know that the machine should work without a BV or a cashbox....but I still can't get around the Door Open M error. 

Buzz:
First OFF this Webb site is deader than a door nail, you need to go to newlifegames.com and reg over there to get any help. ( same people, same forum different location.) I received a email that you had posted is the only reason I'm here.

A S 2000 machine will work fine without a BV or cash can installed. To clear the error is real easy, just lift the main door latch wait a couple of seconds and then lower it all the way down ( Make sure it is going all the way down ) Do this three or four times and the error should clear. What is going on here is a S 2000 will clear one error and only one error each time the main door is opened and closed, so were assuming you have more than one error so that is why I say to open and close the main door latch 3 or 4 times.

The cash can will work without being latched but will be a pain in the butt and should be repaired ( replaced ) If you will remove the cash can and look at the very rear top of the chassis where the can was installed you will two small black ears sticking down. When the can is installed the can will push up those ears and the top part of those ears will block two optics that are located in the bottom rear of the transport, If you will remove the BV and watch the bottom rear, and install the cash can you can see the two flags come up. There is all the chance in the world that the can will not stay in for enough to take any money, if this happens close the main door and open the lower belly glass door. Hold the can in with one hand and feed bills in with the other hand. I've never had to do this but I know it will work. Good Luck.

Buzz:
You didn't say anything about still having a BV error, so maybe we don't have any errors at all and the machine is just waiting for you to add credits and play.

You won't see this very often but depending on your software will show on the VFD "Door Open" until one complete game has been played. If when you close the main door and the reels spin on boot up, stop, and the buttons lite up, the machine is just waiting for money.
 
I have got to go to work but if the machine still still doesn't work I'm sure someone will jump in here and give you a hand.

codeman00:
I had to go to work too!  Here's the morning update....

Tech Support walked me through re-seating the boards, making sure the door was closed, making sure the switches worked, etc.  Still the same Door Open M and Bill Validator Stacking Error.  Nothing has changed.  Tech support analysis is that its a bad board...maybe the little bit of corrosion on the green battery?  I don't know.  They are shipping me a bill validator, cash box, and main board.  I'm going to move over my chips from my board to the other main board.  The think this will fix the issue.

Buzz, I tried the up and down with the door latch several times and still the problem was there. I have not tried your cash box checks and tips...I figured I will have a new box tomorrow, so I will just try it with a good box.  Things changed with the Bill Validator problem.  When this first started, Bills would insert and activate credits fine for 3-4 bills.  Then the bills would go in slightly and then be spit back out.  Then after removing the entire bill validator and checking it, the Door OPEN M and Bill Validator Stacking Errors showed up and have been there ever since.  With the errors present and the main door closed, an inserted coin will fall through into the coin tray (game will not work). Yes, all of the reels light up, and it looks like its ready to go (expect for the bill validator which is not lit).

I think we are all on the same page that the Door Open M error has to cleared before I can do anything else. That's what I'm struggling with.

1) The cash box door sensor has the wires shorted together fooling the switch.  T
2) The behind the bottom glass switch has proven to be functional with an ohm-meter and also the button is depressed with the glass door closed.
3) I marked the main door optical sensor with a marking and they do line up perfectly.
4) The nub on the side of the cashbox is completely broken off which from what I've read could cause the problem.

I'm kind of in between tech support (warranty) and getting other help now.  If they are going to help send me parts and willing to work with me, that's great.  I wanted to post this on the forum to see if i could pick up any more information, tips, and tricks...and see what your thoughts and opinions are.  Its interesting that this guy had the same problem with the same machine.  http://newlifegames.net/nlg/index.php?action=printpage;topic=23643.0

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