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Bill Validators, Currency Acceptors and Printers => JCM WBA 10, 11, 12, 13, 14, 20, 21, 22, and 23 Bill Validators => Topic started by: RobinAK on November 19, 2021, 08:45:33 AM

Title: WBA 11 Issues Code 5
Post by: RobinAK on November 19, 2021, 08:45:33 AM
Hi I got a S+ with a WBA 11 SS. The Bv worked once I got machine up and running. Ran a bill or two. Had cash can out & in ran bills again. Things were working fine it seemed. Then a few days later I had cash can out/in. Powered up machine later and had no BV light. After messing with it. It eventually worked. Then it stopped working again. So Im running test. I did test #8 and the unit takes bills. I did test #9 and it gives me code 5 "Acceptor Head Error". Any help is appreciated.
Title: Re: WBA 11 Issues Code 5
Post by: RB on November 19, 2021, 09:13:21 AM
Just try another head. WBA10, 11, 12, 13 heads are interchangeable and not software specific because that is in the transport. The most common problem I have had with them is the lower sensor board going bad.
Title: Re: WBA 11 Issues Code 5
Post by: RobinAK on November 19, 2021, 09:40:17 AM
Okay so I found a 12 head lying around. Same results. Code 5 with can in. Tried different cans. Have a transport fpr s2000 but not s+. Tried swapping the lower motor. No change either. Guess I need another transport.
Title: Re: WBA 11 Issues Code 5
Post by: RobinAK on November 19, 2021, 09:46:52 AM
Just try another head. WBA10, 11, 12, 13 heads are interchangeable and not software specific because that is in the transport. The most common problem I have had with them is the lower sensor board going bad.

Okay went back and swapped the lower motor sensor. I assume that was what you were referring to and looks like that was the issue. No code 5 and it took bills. Thanks Ron!!
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