New Life Games LLC
**Video Poker, Keno, Slots, 21** Gaming machines => IGT AVP (Including G20,G23) => Topic started by: paspedaggi on November 13, 2023, 01:57:32 PM
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I am new here.
I have a slot machine IGT G20.
My printer TITO was not working, I changed the printer and now it seems to be working but I keep getting an error message.
"DEVICE OFFLINE"
"PRINTER TILT"
Because of these messages, nothing works.
Can someone help?
I am new to slot machine ownership so not very knowledgeable of the inside.
Thank you
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Topic moved to IGT G20.
Someone should chime in soon! :yes:
:NLG_WELCOME:
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In what way is the printer working. Is it printing tickets? Is there an error when printing?
A little more detail may help but first thought is maybe the ribbon cable isn't plugged in fully.
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All the lights are working and when I press and hold the green button, I get a printed ticket.
The error reads "Ticket printer offline ID 0, Please correct the error"
I have taken the printer off and back on several times, the same message appears.
it also appears that I cannot go into the printer settings because there are credits on the machine. I do not know how to remove the credits.
Thanks for your help.
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When you print the test ticket, there is some information on that. What is the firmware that it reports. Also the printer gets power from the cabinet, but relies on USB for com to the system. The G20 has that power supply that is piggybacked to the top of the brainbox. It has a small 4 pin cable (red/black wires) that plugs to the top of it and provides power to the USB hub where the printer is usually connected, make sure that cable is there and plugged in. Without power to the USB HUB, nothing connected to it would work.
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I followed all the wires from the printer and it all seems connected, I do have a green light on the printer and I do get a test ticket when I press and hold the button.
I just got an ekey7.
With that key, is there any way to remove the credits in the machine? Most places I look, it says that no changes can be made with credits.
All help will be appreciated.
Thank you
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If you wipe nvram and safe storage with the diag key, when it reboots it will go into initial setup and credits will be gone.
Had that happen a few times when the ticket printer wasn't set right and I didn't set it to be able to clear credits with the jackpot key. :rotfl:
But that did it.
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What is the "diag key"? Do i need to hookup a keyboard to the machine to clear NVRAM?
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It's a diagnostic program on a USB drive. You need that along with your ekey7 to clear NVRAM, Safe storage, and to wipe the hard disk. Don't wipe the hard disk though unless you have the OS and game loaders for your machine. It also lets you run additional diagnostic programs to test various machine functions (lamps, buttons, etc).
Member RB here can get you a diag if you need it.
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I guess I need that key how do I reach out to RB?
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https://newlifegames.com/nlg/index.php?action=profile;u=164
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Got it. Thank you so much.
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So, i have both keys now. I put both in the machine and I have the option to wipe safe storage, however the message that came up scared me. It said that it would erase everything, game and all. Is that correct? or am I in the wrong area?
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No that's right. Just don't wipe the hard drive. NVRAM and safe storage only. That way your OS remains intact along with all your games. You'll just have to go though the setup process though and re-enable all the games.
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Thank you. It worked and I have the game back.
I still have printer issues. Is there a way to bypass the printer? The diagnostic key says that there is no printer. I followed the cables and all seems good.''This is what I get.
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Can't address the printer issue without the info.
You mentioned "I followed all the wires from the printer and it all seems connected, I do have a green light on the printer and I do get a test ticket when I press and hold the button."
What model printer is it, and is it connected by USB or a Netplex connector? If it isn't USB, then it's Netplex, lol
Can you take a pic of the data printed on the test ticket? That will help rule out if you installed a printer that doesn't have the correct firmware for IGT.
And why did you replace the printer in the first place? Did the old one not work? Do you still have the previous ticket printer?
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The printer connection does not appear to be USB, netplex. The printer is an EPIC 950 ITHACA
I am attaching a picture of the ticket.
I replaced the printer because the i-old one gave me the same message and I thought that changing the printer would fix the issue., so I guess that I have 2 printers now. lol.
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Well it would appear it's ok, that's IGT firmware. A USB connection is always preferred.
And that firmware is for Netplex on USB. Not standard Netplex. So if you don't have a USB cable connected, it isn't going to work. :)
Ref: https://transact-tech.com/service-and-support/wp-content/uploads/sites/4/2023/09/epic-950-flip-book.pdf (https://transact-tech.com/service-and-support/wp-content/uploads/sites/4/2023/09/epic-950-flip-book.pdf)
So in the back, you should have 3 plugs, a USB, a Netplex 6 pin double row Molex connector, and a 4 pin molex power connector. Pic attached of the top view of the ports in back. USB is on one side, the 4 pin power cable is on the other side. The 6 pin Netplex connector you don't want to use is in the center.
By the firmware, you should have the 4 pin power connected, and a USB A to B cable connecting it to the backplane of your machine, and NOT the molex connection that's in the center connected as in the pic. Mine has the same ports, but I flashed mine with IUU USB firmware for IGT as it had some generic firmware flashed to it. But IUN firmware, Netplex over USB should work just the same. If you have a USB printer cable, that'll work. Otherwise you need to get a USB 2.0 A to B cable. Cheap on Amazon, OfficeDepot, etc. Like this one:
https://www.amazon.com/StarTech-com-3-Feet-USB-Certified-Cable/dp/B001GTW5Z2/ref=sr_1_10?crid=13LBSLUZ1HC14&dib=eyJ2IjoiMSJ9.rR-x9zIW18NbJKNPRiP0cukVx-TvZO4bjBnIn2dvDkXFzZeAwO9kM8AexP8MVYWB7nu1-DPX1ZxvZOyVw1c8jiRo7b1652et4NAKRe14K0rrJeYgsGZr-i0bgjpbXhpVX4iNN2rlf0P61QLuo1hxRX3AbLCcTQAMSTx5pz0ZfyZYee7LkpXOdPachovVAX2ODfNwc9AKpuE6LdnVFNFY7Voc_Od2WOpxMNbD7EgJO6I.eQD-3UsaLHSU6y3f04XY8roV6RM7sgCjzNhWIP3uh0s&dib_tag=se&keywords=USB+a+to+b+cable&qid=1712255024&sprefix=usb+a+to+b+cab%2Caps%2C348&sr=8-10 (https://www.amazon.com/StarTech-com-3-Feet-USB-Certified-Cable/dp/B001GTW5Z2/ref=sr_1_10?crid=13LBSLUZ1HC14&dib=eyJ2IjoiMSJ9.rR-x9zIW18NbJKNPRiP0cukVx-TvZO4bjBnIn2dvDkXFzZeAwO9kM8AexP8MVYWB7nu1-DPX1ZxvZOyVw1c8jiRo7b1652et4NAKRe14K0rrJeYgsGZr-i0bgjpbXhpVX4iNN2rlf0P61QLuo1hxRX3AbLCcTQAMSTx5pz0ZfyZYee7LkpXOdPachovVAX2ODfNwc9AKpuE6LdnVFNFY7Voc_Od2WOpxMNbD7EgJO6I.eQD-3UsaLHSU6y3f04XY8roV6RM7sgCjzNhWIP3uh0s&dib_tag=se&keywords=USB+a+to+b+cable&qid=1712255024&sprefix=usb+a+to+b+cab%2Caps%2C348&sr=8-10)
Leave the 4 pin power connected, disconnect the center Netplex plug as I'd bet it's connected. And plug in the USB cable to it, and the other end into a USB port on your backplane.
Then power on, and go into setup and I've never had to set a printer "type" on an AVP. It just detected it and make sure your tito is set to print tickets if it didn't allow you to set that before. So it might just detect it. Worst case, clear NVRAM and Safe Storage only and repeat initial config of the machine and enable the games you want. But you might get lucky and just by connecting USB instead of the center Netplex molex connector, it might just fire right up and you ensure it's set in the comm options to print tickets. But since the firmware IS USB. That's how it should be connected. USB IMHO is the easiest and best way to connect BV's and printers on AVP's. :) All you need is power and USB connected and done, they work.
See if your printer has the three ports in back. It should. And if you connect it with USB by all means it should work, just need a $6 cable.
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Thank you so much for your help. I truly appreciate it.
I looked again last night and I believe that I have both, a USB cable going to the back on-f the machine and a white connector.
The picture you sent of the back of the printer looks identical to mine. I'll check all the other connections tonight when I get home. It worked before with the other printer, then stopped with the error message. No connections changed other than the actual printer.
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I've had similar happen when the USB plug behind the printer came loose. :)
If that's secure, and still no go. I'd plug the other end of the USB cable into another USB port on the backplane. It should be fine firmware and connection wise, so worth a shot.
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Are the printers on those machines plug and play or is there an installation process that I missed?
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As long as they're flashed for IGT and supported by the machine. I know another printer will work, but both my machines have EPIC 950 USB ones in them.
Plug and play for both in my machines.
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So, I have taken the whole casing of the printer off, checked all the connections behind the printer. The power one is connected, there is a 4 prong netplex that is not connected to anything and the USB is going to the back of the machine. I have tried the USB in another slot in the back of the machine, wiped nvram in safe storage, re-enabled the game and still I get the same message. I did that several times. Same results.
"printer offline ID0"
Fix the error
Is there a way to bypass the printer or should I change all the cable connections to new ones?
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The 4 pin connector is power. The 6 pin connector is for netplex.
So you should only have the 4 pin connected to power, and the USB cable to the machine.
Is that how you have it setup? And after you power on, the light on the printer remains lit steady green?
You can disable the printer if it is set as enabled to print tickets. But just be sure to enable it so you can clear credits with the attendant key, or when you want to make a change, it'll be hard to get credits to zero so it will allow you to change settings or you'll have to do a full reset to clear it again. :)
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I couldn’t find where to enable or disable printer in diagnostic mode or setup mode. Could you tell me where that is?
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It’s in protocol > comm ports. Your Tito is likely comm1 for SAS. As the Tito linked is linked to SAS control for accepting and printing vouchers.
If you have a TITO. When you set that up, that’s where you set it to accept vouchers for the BV, and selected to print vouchers as well.
If you don’t have the printer plugged into USB. Just look at the Tito setup instructions to see where you set it to print vouchers. And ensure that’s set to No. Can still accept vouchers though as that’s the BV.
That should disable the printer if not enabled to print vouchers. I think there’s a video on YouTube showing how to setup cashless without a printer and to just be able to add credits with the service button and clear credits with the key. I’d look for that video as that kind or setup would be what you want. 🙂
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I have an E key 7 and a diagnostic key. With these two things I couldn’t find “protocol “ do I need another key? Or Am I looking in the wrong area?
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It’s in there. Can’t remember the menu path exactly. Might be communication.
It’s where you setup serial devices on comm1, 2, etc.
The Tito setup guide and YouTube videos on AVP Tito setup shows it since it’s where you set it to accept & print tickets.
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so it ooks like I was able to disable the printer. The message is no longer showing up. But nothing else work. It is on the game screen but the bill validator light is off and the touchscreen does not respond to anything. I tried to go into settings and see what could be wrong but I could not find anything.'
'I also get a message when the machine boots up that says. "check dvi cable" dont know what that means.
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Almost certainly indicates you unplugged the primary USB cable from your brainbox to the backplane so all USB devices connected to the backplane are disconnected. Or if you disconnected the power plug to the small power supply on top of the brainbox that powers the backplane with 5v of power for the USB farm on the backplane (USB hub). I forgot to connect that extra power cable once when swapping brainboxes once. No USB devices seen anymore until powered off, plugged back in, and powered on. lol
Touchscreen, BV, and printer need that connection to the main USB farm used to connect many dongles and devices on the backplane so all USB devices on your machine are disconnected from your brainbox if that one USB cable to the brainbox, or the USB power supply is disconnected.
Look for the USB cable going from your backplane to the brainbox itself. Should only be one. If you plug it back in and power up, the touchscreen and BV should be seen again. And check and see if you unplugged any power cables, if so plug that back in.
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I’ll look tonight and will doublecheck all the connections
Thanks for your help, hopefully this machine will no longer be a giant paper weight anymore.
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You're not alone. Everyone has to start somewhere!
After you've done most of this stuff, you hit walls, get past them, rinse and repeat, etc.
But then you remember what it is, and how to fix it if it happens again. :)
Just takes some time and patience. Which doesn't always come easy! lol
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Once I am done fixing it. I want to buy new games for it.
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So this is what I did:
Checked all the usb and other connections. All good.
Changed USB connection to others to see if something would happen.
Wiped the safe storage and re-installed the game.
Now when I boot up, I get to the main screen and nothing is responsive. The bill validator light is off and the screen does nothing. When I touch the screen, the only key that moves as it is touched is the "main menu" button but nothing happens, so it seems as the touch screen is responding.
Here is a picture of my screen.
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I see open door F in top right corner of screen. The BV will not light up and accept a bill with a door open.
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Does “f” stands for front door? It was closed, in fact all doors were closed.
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Great news. Its fixed.
The bottom cabinet door was open, I closed that door and it all worked.
Thank you so much for your help, I for sure could not have done this without help. Much appreciated. Now I am ready for new games and I am sure that I will have questions. If you know where to get games for that machine, let me know.
Again, thank you for your time and assistance.
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Anyone knows where I can get buttons for my Machine? I have 5 that don’t light up.
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Those are the ones I have now.
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Pictures of outside and inside door.
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You have a non MLD (3D) monior, that will restrict you to non MLD and poker games only. :(
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Do you have some of those games and poker?