New Life Games LLC

**Video Poker, Keno, Slots, 21** Gaming machines => IGT PE and PE Plus Poker Games => Topic started by: modessitt on June 01, 2015, 06:45:03 AM

Title: Clearing the Jackpot?
Post by: modessitt on June 01, 2015, 06:45:03 AM

Tried to do a quick search but didn't see this addressed:


Got a call from a client who hit the Royal Flush on their Deuces Wild.  Didn't pay out and the win alarm is sounding constantly.  I assume they just need to clear the jackpot win (since it would be a handpay probably).  Is it as simple as just turning the jackpot reset key?  Does the door stay closed?  Anything else that needs to be done?


Thanks...

Title: Re: Clearing the Jackpot?
Post by: knagl on June 01, 2015, 09:17:46 AM

Quote from: modessitt on June 01, 2015, 06:45:03 AM

Is it as simple as just turning the jackpot reset key?

That's what it's there for.   :yes:

With the machine displaying, "Jackpot - Call Attendant" and the jackpot music playing, leave the door closed, turn the jackpot reset keyswitch once and release it.  Done.