New Life Games LLC
**Video Poker, Keno, Slots, 21** Gaming machines => IGT I-Game and Game King => Topic started by: ArisuSanchez on May 13, 2023, 02:41:11 PM
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I have set up my 3902 4.4 gameking with a new netplex gen 2 printer, and someone hit cash out and now it says call attendant printer nonvolatile data error, unsure what this means, nor how to fix, i have done a precursory search on the web for errors like this and found nothing
(https://cdn.discordapp.com/attachments/1086046519150514196/1107059641474613339/rn_image_picker_lib_temp_46dc2548-548b-4670-a8b0-2081594d3f17.jpg)
here is a photo i have of the error, much help appreciated
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Did you add paper and close the printer head?
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Did you add paper and close the printer head?
yes, there is paper, the printer head is closed, i opened it to see what the issue is, and thats how it says paper out and printer head is up, and its not the issue
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Hold the feed button in on the printer and turn the machine on. It should print a ticket with the firmware version. Tell us what it says.
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Hold the feed button in on the printer and turn the machine on. It should print a ticket with the firmware version. Tell us what it says.
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GNUSA5570 is firmware version. Someone has a chart telling which machine it is for.
Has the printer been activated? You have to key it to activate it.
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GNUSA5570 is firmware version. Someone has a chart telling which machine it is for.
Has the printer been activated? You have to key it to activate it.
i dont know, how would i key it and activate it, like keychip the system and activate it thru there or something else
i have keychipped the system and activated it thru there
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note, no matter what i do i cannot clear the tilt
soo uhh, suggestions for clearing the tilt?
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What does it say when you open the door and press the white test button? Try opening and closing the main door a few times to clear any stacked errors. Also still need to know if that is correct firmware.
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What does it say when you open the door and press the white test button? Try opening and closing the main door a few times to clear any stacked errors. Also still need to know if that is correct firmware.
it just shows the operator menu, unless im hitting the wrong button
just shows the pending tilts screen and thats it
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What does it say when you open the door and press the white test button? Try opening and closing the main door a few times to clear any stacked errors. Also still need to know if that is correct firmware.
it just shows the operator menu, unless im hitting the wrong button
just shows the pending tilts screen and thats it
(https://cdn.discordapp.com/attachments/1086046519150514196/1107772469747662848/rn_image_picker_lib_temp_d6632224-bd54-4512-a08f-602e10e243fd.jpg)
heres an image of what i assume is my machines firmware information
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i am still unable to clear the tilt and i would like to use the machine soon
suggestions anyone?
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Which key chip did you use?
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its a key 17
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Take a pic showing thermal printer enabled. That last pic in program version accounting shows it's not responding.
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Does anyone know if GNUSA5570 firmware for PSA-66 printer is for IGT?
Maybe someone will respond.
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Take a pic showing thermal printer enabled. That last pic in program version accounting shows it's not responding.
the key chip wont work, its complaining about the tilt
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Does anyone know if GNUSA5570 firmware for PSA-66 printer is for IGT?
Maybe someone will respond.
It appears to be based on this old thread:
https://newlifegames.com/nlg/index.php?topic=22294.0
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Looks like correct firmware just needs to rekey it or it's not connected correct?
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the machine is not letting me access the keychip menu due to needing a payout
trying to do a manual payout is not working right now, i do not know why
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You are going to have to clear it now. Going to need a key22 to clear or you can remove battery for a min then put it back. You should be able to key it with the key17 after clearing all the errors you will get after you turn it back on. Do not cash out until you enable the printer. You will need to re-setup everything else too.
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You are going to have to clear it now. Going to need a key22 to clear or you can remove battery for a min then put it back. You should be able to key it with the key17 after clearing all the errors you will get after you turn it back on. Do not cash out until you enable the printer. You will need to re-setup everything else too.
i have enabled the printer, its not printing anything in the printer test menu, nor is it any longer printing firmware info from pressing the feed button from boot
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machine now says battery low, and that options need verification?
unsure how to verify options
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machine now says battery low, and that options need verification?
unsure how to verify options
You must replace battery to get any farther. Errors you just cleared will return because of it. Options need verification is a suggestion not an error.
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replaced battery, ensured printer was enabled in keychip menu, eg, made sure it uses it for payouts, and tried testing it in the operator menu, and nothing :banghead:
tried the feed button and the test voucher button, nothing, tried to get the printer to print its information when holding feed from boot, and nothing....
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i guess ill just go without a printer for now....