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Author Topic: Need help with S9000 Red Box Call Attendant Error Message  (Read 75 times)

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Offline garyboston99

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Need help with S9000 Red Box Call Attendant Error Message
« on: August 05, 2022, 12:37:00 PM »
Hey all. I am hoping somebody might be able to offer some advice. I have a Ballty's S9000 with Quick Hits-Black Gold Wild that has worked perfectly for over a year but now, when turned on, shows a red "Call Attendant" box with an error message of "Open Door MBVLD" which I am assuming relates to a bill validator but my machine does not accept bills and just uses TITO. Also when I use the service key no menu comes up just the same red error message.

Any advice would be greatly appreciated.


Offline coolwavepic

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Re: Need help with S9000 Red Box Call Attendant Error Message
« Reply #1 on: August 05, 2022, 12:44:47 PM »
You may have to ram clear and replace some batteries if your machine was off too long. MBVLD is not just your Bill Validator

M = Main Door
B = Belly Door
V = Validator Door
L = Logic Door (CPU door where the flash cards are)
D = Crap, I just had a brain fart and forget what this is...

Anyway, when all these switches are open its usually because 1_ the MPU isnt in all the way. 2) Batteries need to be replaced / or were just replaced 3) You just ram cleared and just need to reset.

Start with a RAM clear.
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Charles

Offline garyboston99

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Re: Need help with S9000 Red Box Call Attendant Error Message
« Reply #2 on: August 05, 2022, 12:46:35 PM »
Thanks for the info Charles. I am pretty new to this. Is there a thread with info on how to do a RAM clear?

Offline coolwavepic

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Re: Need help with S9000 Red Box Call Attendant Error Message
« Reply #3 on: August 05, 2022, 12:55:56 PM »
First you need a RAM CLEAR card. Did your machine come with one?

RAM CLEAR on Bally is based off the BIOS your MPU is running. Disconnect all the cables on your MPU and take it out. Post a picture here and we can determine what setup you have. What OS are you running? Its the TOP CARD int he MPU
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Charles

Offline garyboston99

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Re: Need help with S9000 Red Box Call Attendant Error Message
« Reply #4 on: August 05, 2022, 01:15:53 PM »
So my machine did not come with a clear card but I can reach out to the vendor and ask them for one. And yes in my MPU there is a top card and a bottom card (see pic)

Offline sixcardmark

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Re: Need help with S9000 Red Box Call Attendant Error Message
« Reply #5 on: August 05, 2022, 01:22:07 PM »
335 clear card for that OS.  If machine was running then it has right bios for 335.

Offline garyboston99

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Re: Need help with S9000 Red Box Call Attendant Error Message
« Reply #6 on: August 05, 2022, 01:23:03 PM »
great. thank you so much!

Offline FireballJackpot

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Re: Need help with S9000 Red Box Call Attendant Error Message
« Reply #7 on: August 05, 2022, 07:43:14 PM »
The CR2032 battery on the backplane board is dead (low). You’ll have to pull the engine (cpu) out to get to it. That will give weird errors with the “brown box of death”.

Dead or low Engine battery(s) will “usually” prompt NVRAM errors. The Clear CF card will be used After you’ve replaced batteries.

Hope this helps!

Offline garyboston99

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Re: Need help with S9000 Red Box Call Attendant Error Message
« Reply #8 on: August 05, 2022, 07:51:43 PM »
Thank you all very much for your help!

 

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