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**Video Poker, Keno, Slots, 21** Gaming machines => Aristocrat Video Gaming Machines => Topic started by: kjn19 on December 12, 2020, 07:17:27 AM

Title: NEEDING ADVICE ON A COUPLE PROBLEMS ENCOUNTERED
Post by: kjn19 on December 12, 2020, 07:17:27 AM

I am looking for some advice on a couple of problems I'm experiencing from games being powered down for 6 months. Here is what I am experiencing:

viridian - boots up , CPU shows all sequence codes to"00" but will not boot into game theme. Acts like its frozen, tried to clear but does the exact same in ram clear mode:

viridian - grub loading stage 2 error: Tried ram clear, same status, boots to grub loading error

Helix - boots all the way but when it loads the game id shows for 2 seconds then abruptly reboots itself

hope you can help
Thanks

Title: Re: NEEDING ADVICE ON A COUPLE PROBLEMS ENCOUNTERED
Post by: rickhunter on December 12, 2020, 10:36:57 AM

1. Which video card is in the one that boots to 00 and goes no further?  What bios version is in your mpu?
2. Grub loading errors is usually a bad cf card, or the bios is not compatible with the os you are trying to load.
3. Was the helix working before, or are you trying to install a new game?

Title: Re: NEEDING ADVICE ON A COUPLE PROBLEMS ENCOUNTERED
Post by: kjn19 on December 12, 2020, 11:15:44 AM

HERE IS THE PROBLEM. WE WERE POWER DOWN FOR 6 MONTHS AND WHEN WE REBOOTED THESE ARE THE PROBLEMS THAT I AM NOT EXPERIENCING. THERE WAS NO UPGRADES OR SWAPPING OUT SOFTWARE JUST RESEATED VIDEO CARDS AND SOME RAM CLEARS. THE MOST COMMON PROBLEM IS THE GAME BOOTS UP NORMAL EXCEPT IT WILL NOT BOOT UP IN THE GAME THEME OR GAME MODE. THE 7 SEGMENT SEQUENCE IS NORMAL. YOU WOULD THINK THE NEXT STEP IS FOR THE BUTTON LIGHTS TO COME ON AND THEN THE BV WOULD CYCLE, BUT IT DOES NOT


SAME FOR THE GRUB ERROR - NOTHING CHANGED JUST GOES INTO THAT ERROR AND STICKS THERE - TRIED A CLEAR NOT NOT SOLVE ANYTHING - I AM THINKING CF IS BAD OR SIM CARD??


HELIX WAS WORKING BEFORE - THAT ONE THERE DOES EVERYTHING RIGHT, GOES TO LOAD INTO THE GAME THEME AND THEN BOOTS BACK THAT YOU JUST POWERED DOWN THE GAME FROM THE SWITCH AT THAT POINT SOON AS THE GAME IS DISPLAYED IT LIKE THE POWER JUST FLICKERED BUT DOES NONE OF THAT THROUGH THE WHOLE PROCESS  REALLY WEIRD

Title: Re: NEEDING ADVICE ON A COUPLE PROBLEMS ENCOUNTERED
Post by: rickhunter on December 12, 2020, 03:53:08 PM

I would check power supply on the 1st and 3rd machine. 2nd machine is probably bad CF, a simm card that is bad does not stop the loading sequence..  The first machine you say boots normal?  So you see all the text going by and then goes black screen and stays there?

Title: Re: NEEDING ADVICE ON A COUPLE PROBLEMS ENCOUNTERED
Post by: kjn19 on December 15, 2020, 06:39:18 AM

YES

Title: Re: NEEDING ADVICE ON A COUPLE PROBLEMS ENCOUNTERED
Post by: rickhunter on December 15, 2020, 08:54:14 AM

I would replace the video card on the one that goes blank.  You probably need to recap it.