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Author Topic: S2000 can't get printer to print voucher after Clear & Key  (Read 1953 times)

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Offline Archilea

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S2000 can't get printer to print voucher after Clear & Key
« on: October 11, 2022, 05:06:50 PM »
S2000, Triple Lucky 7, 5-reel.  I Cleared and Keyed it and set it up for the TITO that is inside. I'd like it to print a voucher and read it back in.

Something's not right, however - With $120 in credits available I press Cash Out and it gives me a "Call Attendant" message, and nothing prints out.
The TITO doesn't work, either. Pressing Service just turns on the candle light and doesn't give any credits.

I have to Clear & Key it again to set the Coin Denomination to $0.25, so I'd like to know what else I need to change and avoid multiple C&K operations. I bolded the ones I have questions about.

I have verified the following settings from other threads:
  • 7.1.1.1 - Accounting: $0.01
  • 7.1.1.2 - Coin Denomination: $0.01
  • 7.1.1.3 - Player Denomination: (I don't know what this does)
  • 7.1.2 - Game Selection: 94.89%
  • 7.1.1.4 - Touch Panel: (Couldn't get here, no touch panel)
  • 7.1.6 - Machine Type: Upright
  • 7.1.7 - Token Payout: Disabled
  • 7.2.2 - Printer: Enabled

TITO SETTINGS
  • 7.1.3.5 - System Bonus: Legacy
  • 7.1.5 - SAS AFT Controller
  • 7.2.1.1 - SAS Validation Type: System Mode
  • 7.2.1.2 - Validation Security: Enabled
  • 7.2.1.4 - Handpay Validation: Don't Validate Handpay Receipt
  • 7.2.3.1 - Voucher Redemption: SAS
  • 7.2.3.2 - Voucher Limit Follows Credit Limit
  • 7.2.3.3 - Change Voucher: Enabled
  • 7.2.4.1 - Remote Handpay Reset Enabled
  • 7.2.5 - Coinless Mode: Disabled
  • 3.1.4 - LIMITS: Hopper Limit:0, Credit Limit: 175000, Jackpot Limit: 22500, Bill Limit: 175000

MORE TITO SETTINGS
  • 3.4.2.2 - Bally Miser Channel: OFF
  • 3.1.9 - Serial Number: (Matches tag)
  • 3.4.1.1.1 - SAS Address: 001
  • 3.4.1.1.2 - SAS Channel: 3
  • 3.4.1.1.3 - Primary Link Down - Game Enabled
  • 3.4.1.1.4 - Primary Hand Pay Reporting: (Should be Disabled, but I only see Single Report or Multiple Report)
  • 3.4.1.4 - AFT Asset Number: 0000000001
  • 3.4.1.3 - Cashless-Primary, Progressive-Secondary, Legacy Bonus-Primary, ASDC-Secondary, Link Bonus-Secondary, Validation-Primary
« Last Edit: October 16, 2022, 11:08:24 AM by Archilea »

Offline dailey

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #1 on: October 11, 2022, 05:29:30 PM »
Why did you clear it ?  If you are just setting up TITO, there's no need to clear it.
Is it coinless ?

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #2 on: October 11, 2022, 05:54:28 PM »
Sounds like when you cashed out and it said "Call Attendant" all you needed to do was turn the rest key. Your limits may be set too low.

Offline Archilea

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #3 on: October 11, 2022, 05:54:42 PM »
It is coinless - No hopper or coin slot.

I cleared & keyed it because I changed the MPU to fix a host of other issues, and because the TITO instructions said "Your machine will need to be RAM cleared and keyed to use the board. These are the settings that need to be done during keying. (List of settings)"

TITO did not work before the C&K either. The issue was that the machine would not stay up long enough to go through all the menu items and get them set correctly.
« Last Edit: October 11, 2022, 06:53:46 PM by Archilea »

Offline Archilea

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #4 on: October 11, 2022, 05:56:45 PM »
Sounds like when you cashed out and it said "Call Attendant" all you needed to do was turn the rest key. Your limits may be set too low.

I thought that my limits might be too high, actually. It's a $0.25 machine, and I set the credit and bill limit to 175,000 which seemed high to me.

This is my first and only machine, so I don't know what I'm talking about most of the time. :)  I'm on the steep part of the learning curve.
« Last Edit: October 12, 2022, 06:56:26 AM by Archilea »

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #5 on: October 12, 2022, 07:52:27 AM »
I spotted two things in the settings. Player denomination should be set to $0.25 and coinless mode should be enabled.

Offline sixcardmark

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #6 on: October 12, 2022, 09:29:27 AM »
I spotted two things in the settings. Player denomination should be set to $0.25 and coinless mode should be enabled.
Player denom should be set to $0.25 but coinless mode should not be enabled, it will lock limits.

Offline Archilea

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #7 on: October 12, 2022, 10:43:18 AM »
I spotted two things in the settings. Player denomination should be set to $0.25 and coinless mode should be enabled.
Player denom should be set to $0.25 but coinless mode should not be enabled, it will lock limits.

I'll assume that Coin Denomination is the value of the coin that is accepted (Penny or quarter, etc.).

...but what is "Player Denomination" and what does it control or do?

Offline sixcardmark

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #8 on: October 12, 2022, 11:16:53 AM »
Coin denom is what size coin the hopper takes if it had a hopper.  Player denom is what a credit is worth.

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #9 on: October 12, 2022, 02:45:15 PM »
Coin denom is what size coin the hopper takes if it had a hopper.  Player denom is what a credit is worth.

That is so simple to understand. Thank you.

I also found the settings manual, so I have that as a reference moving forward.

Does anyone know what field the machine keys off of on the voucher?
Does everything on the voucher need to match the machine's printer data fields? If not, what is it looking for?

I ask because I have vouchers that I printed several C&K operations ago, and the BV pulls it in, the display says "Processing Voucher" or something like that, and then the BV spits it back out with no credits.

Offline sixcardmark

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #10 on: October 12, 2022, 02:58:43 PM »
Do you have a Tito device installed?  It will not accept vouchers without a Tito board.

Offline Archilea

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #11 on: October 12, 2022, 03:01:25 PM »
I do have a TITO, but I'm not sure it's working. It has no lights or indications on it. (TITO@Home v3.0, I believe)

I believe it is supposed to add credits if the Service button is pressed, but on mine that just lights up the candle.

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #12 on: October 12, 2022, 03:14:31 PM »
Well if you cleared and keyed you have to set the tito settings up when you key it.  Now you will have to key again to set all the tito settings.

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #13 on: October 12, 2022, 03:36:46 PM »
Well if you cleared and keyed you have to set the tito settings up when you key it.  Now you will have to key again to set all the tito settings.

I think we're back to my original post at the top of this thread. :)
I believe I have set the TITO settings already, but it doesn't seem to be working. Am I missing something?

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #14 on: October 16, 2022, 06:54:15 AM »
Going to do a full C&K again today, since I have to change the denomination.

I'm holding off with any other work until I get the TITO working, but I haven't seen any indications that I'll be successful yet. It acts like the TITO is invisible.

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #15 on: October 16, 2022, 07:28:26 AM »
It will act that way if you don't have the Comm/SAS settings set up correctly.

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #16 on: October 16, 2022, 07:44:01 AM »
I followed the FAQ on this board, and the instructions that came with the TITO board to set the settings at the top of the page... Can you see anything wrong or missing?

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #17 on: October 16, 2022, 08:23:42 AM »
I ran the printer test and it printed a voided ticket, so the printer is connected, enabled, and working.

I put $100 into the machine, hit the cash out button, and it rang the bell, started the service light blinking, and said "Call Attendant" with no ticket printed. It indicated a HandPay of $100.

It feels like I have something wrong in the Handpay or Partial Pay settings wrong, or the limits are not set right...  I'm going to C&K it now to get the denom right, and I'll walk through the settings again.  Here we go.

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #18 on: October 16, 2022, 08:37:32 AM »
If your tito is programmed to give free credits, did you try the service button to see if you get credits?  That should tell you if your tito settings are correct.

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Re: S2000 can't get printer to print voucher after Clear & Key
« Reply #19 on: October 16, 2022, 09:25:49 AM »
If your tito is programmed to give free credits, did you try the service button to see if you get credits?  That should tell you if your tito settings are correct.

The Service button just lights up the top light on the candle.

Here is the wiring connection, I confirmed it's a TITO @ Home 3.
Switch 1 ON
Switch 2 OFF
(Should be 1000 credits when service is pressed)


 

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