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Bill Validators, Currency Acceptors and Printers => Printers - ALL => Topic started by: jakpot on November 26, 2023, 08:09:45 AM

Title: Bench Test Utility EPIC 950
Post by: jakpot on November 26, 2023, 08:09:45 AM

Hello everyone, I need help with this official application from the TransAct Tech company and its Epic 950 printer.
I have tried several options, I even followed a video about this, but I can't get it to work and test the printer, any advice? help me with that? I appreciate all of them
Greetings to the community

Title: Re: Bench Test Utility EPIC 950
Post by: Stayouttadabunker on November 26, 2023, 12:38:13 PM

"official application"....show us what you mean?  :Scratch-Head:

Would this link below be what you have?...>>>

https://transact-tech.com/service-and-support/casino-gaming/epic-950/

Title: Re: Bench Test Utility EPIC 950
Post by: jakpot on November 26, 2023, 12:51:44 PM

Hello, yes I am referring to that software specifically.


https://transact-tech.com/service-and-support/casino-gaming/epic-950/

Title: Re: Bench Test Utility EPIC 950
Post by: Stayouttadabunker on November 26, 2023, 04:15:24 PM

What are you using for the serial interface COM cable?
I believe if you have the incorrect cable, the printer halts because the buffer fills up too fast.

Title: Re: Bench Test Utility EPIC 950
Post by: jakpot on November 28, 2023, 12:07:22 AM

Hello again, I have managed to connect, the problem lies in the microswitches that I had to activate, I did not do it correctly.
Thank you

Title: Re: Bench Test Utility EPIC 950
Post by: Stayouttadabunker on November 28, 2023, 07:56:23 AM

oh ok...good...could you tell us what you had to do?
That way I can mark your topic as Solved.
It could help someone in the future looking for help bench testing an Epic 950 printer.
Thanks!

Title: Re: Bench Test Utility EPIC 950
Post by: jakpot on November 28, 2023, 08:19:47 AM

Of course, I have taken several actions to be able to make it work. At first I was trying with a USB/SUB9 Ftdi cable, and I couldn't communicate. I installed a PCI board with standard serial ports and a SUB9 cable and it communicated but I had no response from the printer, but I did take out the ticket.
Then I saw in a you tube video
https://www.youtube.com/watch?v=V8jw36YUWWU&ab_channel=TransActTechnologies (https://www.youtube.com/watch?v=V8jw36YUWWU&ab_channel=TransActTechnologies)
In it they tell you about putting the switch on the number 7, and this did not work for me if I put the 7 on, until I realized that activating the 4 and the 2, is the correct combination to be able to have total communication in bidirectional mode and also the status, such as the serial number and version loaded on the machine.
I hope it is helpful to someone else
Thanks for your help.

Title: Re: Bench Test Utility EPIC 950
Post by: a69mopar on November 28, 2023, 09:51:16 AM

Thank you for the update, it's appreciated.

Wayne