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**Video Poker, Keno, Slots, 21** Gaming machines => Bally Alpha (Cinevision), and ALL Bally "V___" series - V5000, V2000, V1000, etc. => Topic started by: John2014 on July 10, 2019, 05:00:34 PM

Title: Michael Jackson Icon - Machine Fault: no languages have been installed
Post by: John2014 on July 10, 2019, 05:00:34 PM

Hi friends,


I installed Michael Jackson Icon on A2 v32 with K2000 graphics card.  As the game is loading, got red window with Machine Fault for /games/Menu/MenuId/menuApp(7571): No languages have been installed.  There must be at least 1 language available!


I plugged the topper to the displayport on K2000, the main display to the DVI port.  I believe the OS is 36x with 8GB RAM.


Thanks,
John

Title: Re: Michael Jackson Icon - Machine Fault: no languages have been installed
Post by: rickhunter on July 10, 2019, 08:28:14 PM

SJUR Issue?

Title: Re: Michael Jackson Icon - Machine Fault: no languages have been installed
Post by: John2014 on July 11, 2019, 03:06:16 PM

Rick,


I'm kinda of new these machines/games.  What is SJUR and how to fix it?  I've tried to install this game on 3 different machines with same result.


Thanks,
John

Title: Re: Michael Jackson Icon - Machine Fault: no languages have been installed
Post by: rickhunter on July 11, 2019, 08:00:59 PM

I'm speculating as far as the SJUR.  The SJUR is the jurisdictional chip on the mpu (it's is a small EEPROM device that holds jurisdictional information, which includes country, state, etc).  Sometimes if the game was not cleared to a specific jurisdiction you will get these kinds of errors.  What SJUR is present on the machine you tried?  It will say the SJUR on the install screen.

Title: Re: Michael Jackson Icon - Machine Fault: no languages have been installed
Post by: John2014 on September 06, 2019, 12:45:18 PM

I'd provided wrong information on my spec.  This machine has only 4 GB RAM.  Upgrading to 8 GB with the K2000 graphics card has fixed this problem.

Title: Re: Michael Jackson Icon - Machine Fault: no languages have been installed
Post by: John2014 on September 07, 2019, 12:06:14 PM

Quote from: rickhunter on July 11, 2019, 08:00:59 PM

I'm speculating as far as the SJUR.  The SJUR is the jurisdictional chip on the mpu (it's is a small EEPROM device that holds jurisdictional information, which includes country, state, etc).  Sometimes if the game was not cleared to a specific jurisdiction you will get these kinds of errors.  What SJUR is present on the machine you tried?  It will say the SJUR on the install screen.

On a separate machine, it's complaining about licensing chip.  How can I clear (or fix) the SJUR?  It's AVJURUSORTR0-04 JUR with BAL_OS366J OS.  Does it require a specific version of Clear?  Thanks!

Title: Re: Michael Jackson Icon - Machine Fault: no languages have been installed
Post by: rickhunter on September 07, 2019, 02:23:54 PM

Licensing is usually a dongle issue, what game are you trying to run?

Title: Re: Michael Jackson Icon - Machine Fault: no languages have been installed
Post by: John2014 on September 07, 2019, 09:28:56 PM

Ultimate Fire Link.  I copied the hard drive from a working machine.

Title: Re: Michael Jackson Icon - Machine Fault: no languages have been installed
Post by: rickhunter on September 07, 2019, 10:44:33 PM

Doesn't make sense. Post photo of the error message.

Title: Re: Michael Jackson Icon - Machine Fault: no languages have been installed
Post by: John2014 on September 08, 2019, 09:20:59 PM

This error happens during game loading

Title: Re: Michael Jackson Icon - Machine Fault: no languages have been installed
Post by: rickhunter on September 09, 2019, 09:38:14 AM

The bios is not compatible the with OS you have.  What version of the bios do you have?

Title: Re: Michael Jackson Icon - Machine Fault: no languages have been installed
Post by: John2014 on September 10, 2019, 02:08:53 PM

BIOS 227274B
OS 366J


I want to install Firelink, do I need to downgrade the OS?


Thanks!

Title: Re: Michael Jackson Icon - Machine Fault: no languages have been installed
Post by: John2014 on September 10, 2019, 03:17:10 PM

Got this resolved thanks to you pointing out incompatible BIOS. I had to downgrade the OS, to what I have in hand,361F.  Then upgrade back to 366J and now I see the option to upgrade BIOS to 227274C. With this upgrade, everything is inline with compatibility.


Thank you again Rick!