New Life Games LLC
**Video Poker, Keno, Slots, 21** Gaming machines => IGT AVP (Including G20,G23) => Topic started by: LostinAVPland on March 21, 2014, 10:12:22 AM
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I just bought this AVP multi-game kine.
The dvd rom wouldn't open, I bought a new one and replaced it.
Problems (before any changes):
Flash drive (usb) is in it but sometimes on both screens errors- Emulator error- No Valid License GBE011-000176013 package
The flash drive is an original Venetian (las Vegas) casino one. Bought this from the Plazzio in The Venetian.
also now locked up on a game and can't get out of it even when restarted.
any Idea's? I'm a newbie here too. all help is appreciated.
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If you are certain that the License Dongle is Valid for the Game Theme you have
Ensure that the Dongle is installed on the Backplane Board and not the Brain Box
Most important, Time & Date MUST BE SET correctly
Harp
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Harp.
This came with no directions on operations, etc. I could turn it on and it worked for about 25 BJ plays and locked on the game and the error
message I mentioned came on.
if I restart the game and wait the 6 or so minutes while loading etc,, it will come back to the game but the touch screen is still locked.
I looked on IGT site to see about a new flash usb but can't tell which system I need or flash I need.
How do you get into the set up screens?. the date was set when I bought it, but if unpowered and the batteries are bad, it would change the
date?.
Thanks for your help.
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I just changed the dvd rom out to a new one and reset the cpu box and hooked up the 2 cables to it and when I start it an error says:
No System Launcher found or determined, boot failure.'
geez, I pulled the cpu box out and rest it and rehooked cables, same error.
Do I have to push a reset button somewhere or?
thanks
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ok, I pulled the CPU box out again, reset the ribbon and power wires in the HD and the dvd rom, changed the dvd rom to master instead of slave and now seems to be loading correctly AVP then IGT and now Game King Multi-game. bill validator made some noise upon loading and is flashing blue in the middle light.
game screen is on at the old game with 100o credits showing. Now showing on main screen Closure M , Closure LB, restart all at the bottom of the screen.
I didn't open the LB door again and haven't closed the main door yet.
Now closing main door to see if it works... so far looks locked. not working.
does it take time to work after closing the main door?.
thanks.
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Harp,
Its been 10 mins and the game screen is still on and stuck on Black Jack.
I had pulled a little red knob with a cable, I think it is supposed to open the top video screen area, but it didn't.
Must be a reset switch or button somewhere to get into the system it's self??. There is a little button on the computer box itself, when pushed it shows- tilts and event logs. I went into diagnostics and after a couple video test up pops the Error mentioned in the first post.
any idea's?
thanks for support.
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Harp,
The flash drive (dongle)? is on a board with usb connectors on the board. 1 is used by the usb connector from the lower lcd monitor. the others are empty except for this usb drive.
it (drive) is lite green on the end of it when it is fully loaded.
I haven't figured how to get into the program to change the time and games settings etc... Any Ideas??
I can't seem to open the top section for the upper lcd. It was open and closed when I bought the unit. I pulled the red knob with a cable that must unlock the top screen front, but it won't release..
I checked with IGT but they can't help out end users, only casino's... I have been trying to get one of the casino repair guys to come take a look and I would pay them, but they said they may sometime.. (must make good bucks there) and don't need any extra $. lol
Thanks for the help.
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In the NLG File System (located in the blue buttons at top of screen here), there is an AVP section under IGT Games. There are a 7-8 files there that may help you a bit. Also, check the NLG Archive site (link at top of page somewhere).
The problem you are having (of buying a slot machine and having no documentation or troubleshooting help) is HOW this site was born, thanks to members who were generous enough to contribute their findings and knowledge as they troubleshooted and repaired their own games. The manufacturers will be ZERO help, not even for parts. Local slot techs may or may not be helpful, all depends on their level of knowledge on the platform (not ALL slot techs are created equal). One thing is, the AVP platform is one of the newest platforms to be added to our site here, so knowledge base is not as strong as in some of the other platforms. We have probably a dozen or so members that know their way around an AVP, so hopefully, a few more will chime in.
Good luck and happy reading.
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I agree (Roz). Can new members axcess the archives? I can't remember. After reading the posts this sounds like a genuine barrell of monkies!. I am more familuar with the newer avp stuff. It sounds as if you have a 2.0 or 2.5 brain box. 2.0 had to have a jumper installed for write/enable to make some changes/axcess etc. I think some of the 2.5's were this way also. Also you cannot just start switching cd roms etc. unless you have the proper e-key(s) and diagnostic discs in your case. You are going to need the tools I mentioned most likely to be able to restore your settings and perform any changes. Post some pictures of machine with lower door open etc. and brain box. You need to know exactly what you have, Then consult the appropriate manual for info and troubleshooting techniques. It sounds as if you have a mis-match going on now and you are showing credits. The end of the dongle lit green is good and normal. When I get back in later I may have a manual on cd and hardcopy I can get out.
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Thanks Rox, Sizzle. It was working for about 25 play on BJ, I had put 5 twenty's in the machine so the son could play. then it did the error I mentioned.
I reset with the switch /key as the error had mentioned, It game unit restarted completely and it showed the correct credits but the touch screen
didn't work.
It showed on the monitor: Closure M, The seller said he had bypassed the closure LB switch with a piece of a paper card, I opened the LB box door and checked the paper to see if it had moved during transport to my home, reset the piece and made sure it was pushing the switch in correctly.
I noticed there was a dvd rom but when pushing the open door button on it , it wouldn't open. tried a few times then ordered a new dvd rom from amazon, switched dvd from slave to master and the machine loaded correctly but no touch screen. still showed the play credits And Closure LB and closure M along with Restart all at the bottom of the monitor.
I opened the old dvd rom but no disc in it. I also moved the usb dongle to a different usb spot on the board, still same.
question, by me pulling the red knob to open the upper monitor area (couldn't get it to open), could that cause a problem also?
PICTURES OF UNIT ATTACHED,
Thanks for all the help, very appreciated.
Newbie..
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Closure messages are not ERRORS, they are notifications! They are History messages basically, letting you know a door has been accessed, but is now closed.
As Sizzler advises, I would use extreme caution making any hardware changes (I.e. the dongle you are moving around). Personally, I just wouldn't do it, PERIOD. If the game was working at one point with the dongle in one position, what would justify moving it?
What did you find in the download area? If you cannot access the section, a small donation would take care of that.
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The red knob when you pull it should allow axcess to the monitor. It is nothing more than a cable, Like a choke cable on a old car or a lawn more throttle cable. The latches on these can be finiky and yes if one side is released it would open a cherry switch (inter-lock sw.) which brain box uses for logic on many switchs throught the machine. Try to push in on the knob and the monitor housing area and see if you hear a click. You are more than likely going to have to clear this thing and reset everything since you made changes to the game with credits on it. You will need the correct discs or thumbdrives with correct media on them-Not sure if you can use the diag. thumbdrives on this model like you can on a newer model (No cd-rom type).
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ok, I put the dongle back in the original usb slot.
I haven't been able to get to the download area??
I tried the push knob in and opened the monitor cover from the left side. duh', pushed knob in and closed cover.
restarted , all loaded, closed front door. WORKS, will try a few games and see what happens.
I don't have any disc's or extra drive/flash to work on the unit if need
How do I Get into the program for adjusting the amount of bets (it is on 1 coin bet), would like to increase it and
adjust which games I want it to show that can be played?????
I tried to donate thru paypal but it kept kicking me out of the donate area..
Thanks so much. fingers crossed it will keep working..
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it played for about 15 minutes and went to a blue screen "system error" Open Door for more information.
I open the main door and both screens went RED and the Original Error came up in the first post.
I turn the key switch and closed the main door and it started up fine again. I am playing it to see if it is a error because of 15 minutes or if it comes up again .
IS there a button I push to get into the programs to change amounts bet, Time, Games available to play???
thanks,
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ok, Played again for 14 -15 min, same error.
I notice the upper monitor fan on left side is NOT working.
let me know what you think, Thanks so much
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No button on that one as I think just the newer style had the write/enable switch and had to use the appropriate e-key. Yours probably requires a jumper-not sure as you never showed a pic of your logic(brain box) door open. You cannot perform any changes to game/accounting related functions unless you axcess them using e-key and other. Think about it-any joe-blow slot tech could change values in a casino without permission from the Gaming commision which regulates them all. SO even though it is yours now at home the machine knows no diff-You will need the proper devices/software to perform changes and the knowledge thru manuals etc. to have a good idea of what you are doing. You have a switch jiggling and opening upon play causing this OR you may have a Lic. dongle that has timed out-I have heard of this. You cannot copy or duplicate a e-key or license dongle. As far as your Donation it should work with no problems. At least from some of these posts we have helped. Date/time setting as hap posted earlier is also crucial-But You must be in set up to change it as it is linked to the accounting system. The Machine does look nice, Hope you got a good deal on it. looks like a trim-line with gold clad.
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ok, Played again for 14 -15 min, same error.
I notice the upper monitor fan on left side is NOT working.
let me know what you think, Thanks so much
Avp on the newer one's can monitor temp-then initiate a shut-down if it reachs over-temp. These values can be monitored in diagnostics (new ones can). I doubt that is the problem however. You must have made sure this thing worked for a few minutes when you looked then bought it?.
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yes, before it was purchased, played it for 10 or so minutes in differant games.
it is gold trimmed. Thanks.
I will try and donate again using the paypal hyper on this site.
The second owner I bought from, opened the unit while it was on and He didn't show me how he got into the program BUT he
changed the games that could be played by toughing the game buttons shown on screen and they lite up a different color to
show they were on screen and playable for those games.
I haven't figured out where he and how he got into this system???.
Hew was being tranfered that week out of the country and had to sell this. So I bought it, we filled out the Nevada machine sales form for our protection.
Is there a place I can get manuals, discs, usb dongles? for this unit.????
thanks again.
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OK, made a donation, had to change the amount from zero to the donation amount before it would let me sign into paypal.
thanks
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Yes, And thanks for the donation-That however did not hinder myself or some others from offering help-BUT once it takes there may be some useful info for you here. We ARE currently in the process of upgrading our avp Data base and support. He showed you a screen of the games that could play on the machine most likely using a axcess key. You have to enable that game and turn the other off to use them. Evidently you were not told everything that was needed. You should Still be able to go in and view valuable data about the game in diff. menus but will not be able to make very many changes at all.
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Thanks again,
the only button I see to push to access anything in the unit is a small white button on bottom of cpu main box.
once pushed it shows:
diagnostics
all tilts
I push the all tiles screen. says no tilts.
I push the diagnostics screen and a few tiles come up to check like screen test, video test, sound test , etc.
I checked them but they don't get me into the area you mentioned, is there another button somewhere hidden I don't know about.??
I tried emailing the guy I bought it from but to no avail.
SO heat is not the issue... so it must be something causing the error I don't know about yet.
I can build engines and race motors, but this is new to me. I am 65 now and I still try and retain what I see and learn. Sorry for so many questions , I am looking forward to hearing answers from all.
Thanks again
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Wait a minute Lost, when you referred to being able to select different games to play, are you meaning switching from BlackJack to Poker, for instance? Or are you talking about enabling different games, like from 98% BlackJack to 99% BlackJack?
Are you able to get to your Home/Main Menu screen, that shows the games that are currently Enabled (where you touch one and it takes you into play that game, as you would in a casino)? OR, are you referring to the screen within the program that allows you to ENABLE different game profiles/percentages entirely, so that they are shown on the Home/Main Menu?
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Just pushing the white button in this case is not going to help you. As I said I think you have a 2.0 or 2.5 and most likely a 2.5 that requires a jumper that would help matters and A e-key is needed etc. Most likely you seen all the games available on the internal program menu-Not the outer patron axcess menus!.
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the games that are enabled on the main screen like at a casino work fine when pushing the game type tab and then pushing the game that I want to play, all works.
I want to get into the program when I can change the games I want to be able to play,
I remember the guy want in the program where it showed the games and like 98% maybe payback or something like that, and in these program he clicked the tabs and added the games I want to show on the main screen and removed some I didn't want to play at the time.
getting to this program is what I am interested in and so I can change the time on the machine if needed.
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Getting ready to turn in for the nite. You have to have the e- keys to axcess and make any changes. Study your game more and obtain yourself a manual. Become more educated about that game. These, For the most part can be and most of the time very difficult for new users--About triple worse than bally alphas!. These However are very fun machines when working so the effort should be there on your part and anyone else wanting to dive off into these. Hope you make some progress and I think we have helped some here on your game. Also--Welecome aboard-- :cool_thumb_up: .
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Thanks, where do I get the E=key information or ?
again,, Thanks
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I will check with a couple places here in Las Vegas about a manual and
what the e-key is exactly,
I will also get a tech from one of the local casino's to check it out if it comes to that...
A manual will be good..
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http://newlifegames.com/nlg/index.php?action=downloads;cat=143
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How do I tell which AVP system I have for the downloads of the users guides and manuals info?
thanks
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Don't know exactly. I would download everything, as with any other platforms, there are definite similarities among the models. Unfortunately, IGT (and about every other manufacturers) manuals are not User Guides, as you will see. They are helpful with identifying hardware, basic knowledge of the machine, and some top line Troubleshooting. Many of the Troubleshooting resolves are "Replace XXXXXXX" or suggest clearing the machine. This is where owning a slot on the secondary market gets hairy, as parts availability and step-by-step instructions are not always plentiful (or even existent, in some situations).
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e-keys are a avp essentual. There are a 3,4,5 and a 7. The 7 makes up 3,4 and 5 all in one. These are thumb drive type that look just like your lic. dongle. These keys CANNOT be copied!. The diag. thumb drive/flash can on most. Take a pic of your logic door open and post.
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Thanks , downloaded the manuals. very helpful.
looks like mine is a 2.0
I see that the manual shows multiple menu buttons.
mine only shows:
diagnostics
event log
the rest are not shown, so that's why I can't get to the menus and submenus I need.
if I need e-keys, Where can I obtain them?
Sizzle mentioned my logic board pic, need to post one. IS the logic board the one with the Dongle and 8 usb ports on it?
or the one inside the metal box (that is removable and) has the cpu in it??
thanks so much.
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The front door on your brain box with the lock on it. If it is a 2.0 you will have to use a jumper as well and some early early model 2.5 were this way before the write/enable dip/toggle switch came out. Best that you learn all you can about your specific machine as it helps you iminselly-sorry about the spelling.
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Update Logic box PIC'S
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Rest of Pics of Logic Box.
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I guess it is a 2.0
I was reading the manual I downloaded.
it mentions a License Key?
and some other e-keys?
You were mentioning a jumper?. since it's a 2.0
Jim
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reading further.
mentions Menu Screens under 1.2.1
It says there are 7 menu screens and an eighth for privileged .
MINE only shows the 2 menus"
what would be the fix for this?
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How are you accessing the menu? If just by way of the JP key that might be why...limited access for attendant. Usually to gain access to all the menus you need to push the white test button. You can see it in your picture 9955.
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I use the white button.
I read to clear the credits if wanting to work on machine.
I cleared the credits, I NOW get an Attendant Menu with 6 buttons. see pics'.
I can use these and then the sub menus.
I can't however get to:
Main Menu or
Privilege menu.
without the e-keys for them.
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Update:
using the white button on the main logic box.
pics of the screen with 6 buttons in operator menu.
I still have the problem of machine going to the RED screens error in original post after a few minutes (see pic of screen).
then having to restart the machine and have the same problem anyway. it may go to the red screen in 4-15 minutes, with or without play.
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First thing you are going to need is a e-key. I would get e-key 7 because it is a 3,4 and 5 all in one and you do not have to keep switching keys. You are not going to be able to accomplish anything without one. I do not have any I want to part with. Post a WTB (want to buy) in the classified section for one. You will most likely need a diagnostic thumb drive also or the appropriate cd-rom diag. discs. Not sure if the diag. thumb drive will work on a 2.0-that is what you have. You have to install a jumper on yours also (i think you can make one) or buy one. I will attach a picture where the jumper port is at. It is strange you say the game works for a few minutes then does this. Have you verified the date and time is set properly?. I have some more info around here it is just hard to get to it while packing/moving!.
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The Time & Date may be the problem.
I looked on the operator menu, but no clock button shows anywhere.??
I can restart the machine after the red screen and it wil work another 4-15 min before it shows the error screen.
I will post for the keys and cd's.
what would a good price be??
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Time is in the set-up menu I believe. You cannot change it without axcess. I don't know if you can even view it but you should be able to view, Just cannot change anything. Price is all in the owners descretion. About two years ago a 7 and even 3,4,5 set were going for 500.00 !. Last I heard around 150.00 or so. Someone else can verify but, You may be able to use the diag. thumb drives instead of cd's on a 2.0, Not sure on that as I think you only have one secure port on frt. of brain box-That is where you will install e-key.
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Thanks again.
Will try and get what is needed.
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Thanks again.
Will try and get what is needed.
How did you end up?
PM me your number
David
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David, I have talked to jim on phone trying to help also--Thought we had it, after 30 min. I had other obligations yesterday. Simple matter but not simple when you don't know what to do in his case. clock/date/time ---Have the keys -No diag. disc. needed to change this.
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IT IS FIXED NOW.
Thanks for all the help from members on this site. A little more cost , some head scratching, good information and wham, It is FIXED.
THANKS.
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Did I miss the fix?
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OOH Fixed it this way. May be different than what you will need..
I purchased some E keys,
By inserting the E5 key (making sure LB switch is open), Following the screen directions, changing the time to current, at the Use this keychip screen- Yes. Clear ram-Yes. then at the keychip
screen, applied the keychip, removed the E key, screen appears (ram error) . pushed the white reset button for 3 seconds, set the games I wanted to play, made sure time and date was correct, it works.
I believe the time n date, and the version of the software must be correct for this to work. good luck to all who needs some help on an AVP series IGT. Some Great minds on here that help a lot. THANKS SO MUCH
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Thanks for the update. It might not help anyone right now but in the future it will. ... and plus 1 to you for posting the fix.
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I agree with this all, Thanks David for the help (Buzzaramma) or how ever you spell it. Most times it takes a couple minds and then some to resolve and help/fix these things. These are more of a complicated platform from bally alpha, wms - In the way they are set up. Once you see these however and can navigate the avp's they trump the user level above the others on "user friendly level" and endless changes etc. . These are just very well protected on axcess . I think lostinavp is not so lost anymore-- :cool_thumb_up: I say topic resolved?.
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just curious what an avp usually costs, i don't see many of them for sale. and are the e keys hard to find?
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Yes, This is a two part question. Much like Bally alpha AVP covers many diff. platforms. As it is now not many avps are for sale. When one does come up you would need to know the cab./family you are looking at. E-keys, some have I would think. I do not know the particular avp platforms you are looking at or interested in -G- ?s- Avps, ?
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well the guy i talked to has a 2.5 and 3.0 avp available. but they are not cheap. he did say they are parts complete but untested.
i dont want to derail this thred i will probably make a new one tomorrow but im leading towards not getting one it will be quite an investment. and i dont normaly keep my machines long i get board and trade it.
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V, I hear what you said, The avp's ,Like many are expandable etc. The ones I had bought a while back and then be-headed them after would blow your mind on price. I have no idea what the current market is now -and this depends on what platform. I could use a G-23 bottom case myself for a build. Late here , My spelling sucks so forgive me. Yes, A new topic would be best on this. We are still here at nlg working on site support on the avp platform games for more info etc.