Author Topic: Alpha printer problem (Read 2458 times)

hotshot · « **on:** June 02, 2020, 06:46:50 PM »

Trying to get the printer working on my Alpha M9000. The printer is labeled "Epic 950". I chose the Ithaca 950 in the device setup. After setup I get an error message that says "Printer Com Lost During Print". The ready light on the printer is on and it has paper. What am I missing?

rickhunter · « **Reply #1 on:** June 02, 2020, 08:55:30 PM »

You may have the wrong firmware type on the printer or the printer is bad. Has the printer ever worked before?

hotshot · « **Reply #2 on:** June 03, 2020, 03:30:16 AM »

Printer has never worked in this machine at least since I've owned it. Same problem in my other Alpha which has an Ithaca 850.

rickhunter · « **Reply #3 on:** June 03, 2020, 12:18:46 PM »

You might have bad printers then. I usually replace mine with future logic ones, I always seem to have bad luck with the ithaca printers for whatever reason.

hotshot · « **Reply #4 on:** June 03, 2020, 01:06:30 PM »

Thank you rick for guidance. Is there a specific model I should be looking for? And do you know of a good source where I can find one (actually two)?

rickhunter · « **Reply #5 on:** June 03, 2020, 02:34:44 PM »

You can either get then Gen2's or Gen2 Universal. Just make sure when you buy them, that they have bally firmware. If the seller can't tell if they do or not, they can print a test print and it will say what firmware is on the printer. You also need to make sure it has the correct harness. The Serial harness that you need had a molex connector with 14 pins on it. If it has 8 pins on it, it won't work for you since that is IGT Netplex.

hotshot · « **Reply #6 on:** June 03, 2020, 03:02:58 PM »

Thanks again rick, I'll see what I can find and let you know how it works out.

rickhunter · « **Reply #7 on:** June 03, 2020, 03:21:41 PM »

also make sure you get the bezel, I don't think the bezel for the ithaca is the same as the the future logic ones. I believe the connector to the bezel light is different.

hotshot · « **Reply #8 on:** June 05, 2020, 09:34:43 AM »

If I can locate a gen2, which printer do I choose in my setup? I think the only options I have are Ithaca 750, 850, 950, and maybe one other model. I don't recall seeing a futurelogic gen2 option.

rickhunter · « **Reply #9 on:** June 05, 2020, 09:39:53 AM »

Future logic is an option, you use that for any of their printers GEN1, GEN2, GEN2 universal, etc.

hotshot · « **Reply #10 on:** June 10, 2020, 05:57:33 PM »

Received Futurelogic printers today. After setup I get a Voucher Printer Com Error. After I select the Futurelogic in the device setup, a config option appears for 2C barcode. I've tried enabling it and just leaving it not set. Both ways come up with the same error.

Is there a way I can check the firmware?

rickhunter · « **Reply #11 on:** June 10, 2020, 06:13:49 PM »

Push the feed button and hold it down while powering up, it will print a test sheet that will display the firmware and other information.

hotshot · « **Reply #12 on:** June 10, 2020, 06:21:51 PM »

Ok, see if this makes sense.
Model: PSA-66-001N
Firmware: GNUSA7570 TKT-2.3
Interface: serial
Baud Rate: 19200
Data Bits: 8
Parity: None
Handshaking: XON/XOFF+HARDWARE

rickhunter · « **Reply #13 on:** June 10, 2020, 10:41:05 PM »

It has WMS software, that's why you are getting the error. You need firmware that starts with GRUxxxx

tjlee · « **Reply #14 on:** June 11, 2020, 04:20:24 AM »

This may help you out with your GEN2 printers. You will need a computer with a COM port on it. Also the correct DIP settings and firmware for the Alpha. Please PM me with your questions. Ted

hotshot · « **Reply #15 on:** June 18, 2020, 07:23:54 PM »

Tried 2 different futurelogic printers today. One has GRUSA5012 firmware, the other is GRUSA5911.

On one machine, if I do not enable 2D barcode during setup, it will print a voucher, but I cannot reinsert that voucher in the bill validator. It just keeps pushing it back out.
If I enable 2D barcode, I get a Printer Config Error.

On my other machine, if I enable 2D barcode during setup I get a Voucher Printer Com Error.

Suggestions?

sixcardmark · « **Reply #16 on:** June 18, 2020, 08:19:19 PM »

You do not need to enable 2D barcode even with a TITO board installed. It will not accept a ticket without a TITO board installed.

hotshot · « **Reply #17 on:** June 19, 2020, 07:06:50 AM »

Thank you sixcardmark for the reply. So if I want to print a ticket on these Alpha's and be able to re-insert it, I need a TITO board? Can you advise me more on exactly what I need and how to install?

sixcardmark · « **Reply #18 on:** June 19, 2020, 07:26:48 AM »

Quote from: hotshot on June 19, 2020, 07:06:50 AM

Thank you sixcardmark for the reply. So if I want to print a ticket on these Alpha's and be able to re-insert it, I need a TITO board? Can you advise me more on exactly what I need and how to install?

Yes that is correct. Here is a video link to Tito info/instructions: https://www.youtube.com/watch?v=XBYCJSUZR9k

Hope this helps,
Mark

hotshot · « **Reply #19 on:** June 19, 2020, 08:28:17 AM »

My IGT S2000 will print and receive tickets. I don't believe it has any technology other than just the printer.

What does a TITO board look like and where does it go? And where can I get one (actually two)?

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Author Topic: Alpha printer problem (Read 2458 times)