Closure M Printer Door Open

[dailey]

I just completed several tasks on my slot. I now have errors I cannot clear. "Closure M" and "Printer Door Open". Unfortunately I did everything at once instead of one item at a time and verifying.

The machine is an S2000 barcrest Top Dollar. The printer is a gen-2 which was disabled when I received it. I did not confirm the printer works prior to the TITO installation, however it is a new unused printer. The machine is brand new. It was in storage for years and never installed on the casino floor.

1.  First I removed the green varta battery and the voltage regulator (U16). This is a 1270 board.
2. I installed a Bettor TITO. This is my 4th installation of their TITO so I am fairly confident I made no errors configuring it.
3. I enabled the printer for the first time, filled it with paper. It feeds and the green light is on.

Upon finishing the TITO configuration and exiting the menu, I got these errors I couldn't clear. I've opened and closed the door many times and rebooted. Have slid the printer in and out several times. I don't see anything visibly wrong. The varta battery looked like new. No leakage.

I hope someone has a clue that might help me. Bettor Slots is closed until October 30th so they can't help me.

[dailey]

Here is some additional information:

I tried the "Auto Config Netplex Devices" and results indicate the printer is configured. Next I tried the menu 4 print test with no response. Finally, I tried the printer self test and the printer doesn't respond. It won't print a self test ticket. It is a Netplex printer and I have confirmed the dip switches are set correctly.

I believe that the printer is no good. Seems to me that regardless of errors, the printer should do a self test if it has power. The manual states that the printer will print a ticket of the test results if it passes.

At this time I have no printer to swap with so I'll key and disable it, then see if the error goes away. I'd appreciate some other opinions on this.

[Ken]

I think that disabling is your easiest way to find out if it is the printer or not. Probably is the printer. The GENII does have small tab on the back left bottom that is used to block the sensor so it recognizes it closed.

[dailey]

Problem solved !!!!!!

This printer has a sensor that indicates whether the drawer is closed.  When you slide the printer completely out of the base you can see at the rear left corner of the base a protruding plastic tab. It's right next to the screw and clamp that secures the cable for strain relief. When the printer is fully seated all the way in, this tab protrudes through a hole into the printer housing and triggers a sensor. I noticed on my base housing, the whole plastic corner was broken off tab and all. I simply took the plastic tab, inserted it into the hole in the printer housing and glued it in place. Now the machine will always think the drawer is closed.

I then booted up my machine, opened and closed the door and the error cleared. I fed a bill into the machine to load some credits then cashed it out and it printed a ticket. I then fed the ticket into the bill validator and the machine accepted it. The machine even plays a special tune when printing and accepting a ticket.