IGT S+ Error 3100

[cobra617]

Hi all,
I sold an IGT S+ on craigslist the other day. The buyer emails me today to tell me that it doesn't work. This machine has been in my basement for 9 years and it has never had a problem.


This is the email I received from the person (by power supply board I am guessing that he means the MPU):


"Plugged it in today to try it. It would not work. I opened the door and the power supply box had fallen out. I put it back where it belongs. There are 2 light green wires with no ends on them, not hooked to anything. There is also a 2 wire connector beside the bill machine not plugged into anything. I tried resetting and unplugging. There is a 3100 in the winner paid display. The candle light is flashing, it will not take a coin"

So I responded to him with:
"The suggested action for a 3100 error is to open/close the door and then check the hopper.
First thing I’d do is check the door. Make sure that it is securely shut. Open it and close it securely (You have to push it tight and then force the release lever all the way down). It can be tricky. Once it shuts give it a few seconds to initialize.

Check the switches on the door to make sure that they appear correct. (They may have dislodged)

I’d pull the hopper to check it and check to make sure there are no coins that are jammed behind hopper knife.

Also check for and clear any jammed coins in the coin out channel.
Lastly, this is unlikely but check the coin out optic sensor for blockage or dirty surface"

He mentioned to me that he tried all of the above and it still has error 3100. He was asking about the "loose" wires, but I have no clue about them. Any thoughts for me to relay to him?
Thank you.
 

[Badbaud]

Most machines have loose wires.

The problem sounds like it is from the hopper but just in case have him check the (red) SSR that turns on the hopper and make sure all of the spade terminals are seated onto their posts on the SSR.

[cobra617]

Thanks for the  reply.
I too didn't suspect the door because when I didn't have the door lever fully shut on it, I'd get no error display code. Just blank and then I knew to lift a reseat the door lever.

This is a little embarassing...I am not well versed in slot compnents......what is an SSR?

[Badbaud]

Sorry about that. A SSR is a Solid State Relay that is turned on with a DC voltage on it's input and then turns on a solid state switch, or Triac, which controls the AC voltage that runs the hopper motor.

On one side is a DC voltage coming from the main computer board and on the other side is a AC voltage in series with the hopper motor.

It is usually a red box with a +/- input marking on the input and two AC terminals on the output.

On some machines it is mounted to the side of the hopper bracket and on others it is mounted on the floor of the machine behind the hopper bracket somewhere.

[cobra617]

Thanks very much for the response. I'll pass along the information to him.

[knagl]

According to the error list (which is linked to in a sticky FAQ post in this section), a 3100 error is the machine saying that the hopper paid out an extra coin.  Opening and closing the door should reset that error.  If the display doesn't change at all after opening and closing the door, I would suspect that the door optics may not be registering the door as closed, either because the person is not closing the door all the way, or because the bill stacker (cash can) door is open, or because the door optics are broken.

I don't know what your customer meant by "power supply board" either, but if he inserted or removed the MPU board with the machine on, he could have potentially blown the optics and/or fried components on the MPU board, causing strange behavior.

[Shaggy]

This a shot in the dark. The "power supply box" may be the box on the side of the bill acceptor/bill stacker frame. My S+ has one there. It just slips into a clip and hangs on 2 pins. One set of wires run to the harness for the bill acceptor. The harness has 3 molex connectors unless updated to wba 13. Then the harness has 4 and 1 is not used. But as Badbaud said there are lots of empty connectors in a slot. The green wires cut off may be the cash door optics. I caught mine with the can one time and loosened them and then caught them in the door and actually cut through one. If those optics are hooked up and the wires got cut it shows the door open.

[cobra617]

This a shot in the dark. The "power supply box" may be the box on the side of the bill acceptor/bill stacker frame. My S+ has one there. It just slips into a clip and hangs on 2 pins. One set of wires run to the harness for the bill acceptor. The harness has 3 molex connectors unless updated to wba 13. Then the harness has 4 and 1 is not used. But as Badbaud said there are lots of empty connectors in a slot. The green wires cut off may be the cash door optics. I caught mine with the can one time and loosened them and then caught them in the door and actually cut through one. If those optics are hooked up and the wires got cut it shows the door open.

Ding, ding, ding.....


Thanks Shaggy. That is exactly what happened. The "loose" wires were next to the DBV. He looked around to find if those green wires came loose from somewhere. He re-connected it and voila, the machine now works.


Whew. I am not a dealer, just a homeowner with 3 machines. I have VERY little experience with an S+. The reason being is that darn machine just worked. It was like a tank. Never once had a problem. Not even a coin jam.
Bally 6000's are a bit more temperamental and therefore I have more experience with them. I felt bad for the guy because he was super nice. Sometimes with craigslist, you never know who will show up at your place. So it was refreshing to get a really nice person. This was his first machine.

[Shaggy]

Glad we got him going.