PE+ Hopper problem - Coin-Out Timeout

[Nurbo]

Hello,

I have a problem on a IGT PE + Poker.

The machine works fine, EXCEPT, when I request payment via the hopper.

In this case I have this message:
CALL ATTENDANT COIN-OUT TIMEOUT



Unable to remove the message with the reset key.


Nothing happens. I have to use the SET38 chip and then I can play with the machine again because the message is gone.

In the TEST menus, the hopper does not work either.



I tested the hopper motor with a power supply and it works well.

Any ideas ?

[rokgpsman]

I think the hopper is controlled from the mpu board, the control goes thru the motherboard to the hopper SSR (solid-state relay) that turns the hopper motor on and off. Some of the hopper control circuits get power from the 7vac power supply, so fuse F2 needs to be good. The hopper motor needs to have 115volts getting to it, thru the SSR part.

The coin timeout error is because the hopper is not running and paying out coins within a few seconds after you press the cashout button or you begin the hopper test. The machine is expecting a signal from the coin counter as the coins are paid out and that isn't happening because the hopper motor is not running. Is the reset switch wired up and connected, seems like it should have canceled the Call Attendant error when you turned the reset key?

[knagl]

Is the reset switch wired up and connected, seems like it should have canceled the Call Attendant error when you turned the reset key?

Much like the S+ slot, on the PE+ once you initiate a payout, you can't do anything until the payout is completed. Turning the jackpot reset key won't do anything at that point -- you have to have the hopper pay out the credit meter or you're stuck.


Nurbo: do you have another PE+ machine that you can swap hoppers to see if the problem stays with the machine or with the hopper? I'd also recommend checking the wiring that goes to the hopper connection to ensure everything is connected correctly.

[Amechanic]

Have you checked the connections on the cabinet plug for the hopper? I had an S+ that a wire was off of the back side of the cabinet plug once.

[Nurbo]

The hopper motor needs to have 115volts getting to it, thru the SSR part.

I checked, the 115 volt arrives on the SSR and on the hopper motor.

The coin timeout error is because the hopper is not running and paying out coins within a few seconds after you press the cashout button or you begin the hopper test. The machine is expecting a signal from the coin counter as the coins are paid out and that isn't happening because the hopper motor is not running.

  Thanks for the explanation

Is the reset switch wired up and connected, seems like it should have canceled the Call Attendant error when you turned the reset key?

I checked the trace and the wiring, all is good. Nothing happend when I turn the reset key. In test mode the reset key is fonctionnal.

[Nurbo]

Is the reset switch wired up and connected, seems like it should have canceled the Call Attendant error when you turned the reset key?

Much like the S+ slot, on the PE+ once you initiate a payout, you can't do anything until the payout is completed. Turning the jackpot reset key won't do anything at that point -- you have to have the hopper pay out the credit meter or you're stuck.

Nurbo: do you have another PE+ machine that you can swap hoppers to see if the problem stays with the machine or with the hopper? I'd also recommend checking the wiring that goes to the hopper connection to ensure everything is connected correctly.

Unfortunately no ... I'm waiting for a friend's reply if he can send me his.
Yes I checked the wiring and cleaned all the Faston connectors.

[Nurbo]

Have you checked the connections on the cabinet plug for the hopper? I had an S+ that a wire was off of the back side of the cabinet plug once.

yes, all the wiring has been checked behind the hopper. I plugged and unplugged all the connector, putting contact cleaner

[Nurbo]

is it possible to test the SSR? 

[rokgpsman]

is it possible to test the SSR? 

According to the IGT troubleshooting page shown above, the SSR should have 2 connections called HOP1 and HOP2. For the hopper to run I think both these control lines have to go to a logic HIGH positive voltage to activate the SSR. You could try measuring the HOP1 and HOP2 control inputs to the SSR, see if they go to 1 volt or maybe higher. You will have to do something on the machine to cause the hopper to run, like cashout some credits, or select the hopper test. Then if the HOP1 and HOP2 control lines go to a logic HIGH state and the hopper does not run I'd try replacing the SSR. There might be a way to ohm check the SSR but you'd need another one for comparison, or for someone to tell you what to expect, I don't have that information. IGT simply says to try replacing it to determine if it is bad or not.

Normally a logic "high" signal is something like 5 volts, but the diagram shows the HOP1 and HOP2 inputs connecting to a photo diode inside the SSR. So the voltage on HOP1 and HOP2 may be at a lower level, even though it is a logic high signal.

But if either the HOP1 or the HOP2 control signals does not go to a logic HIGH state then the problem could be elsewhere, such as a bad motherboard or mpu board.  You can ohm-check the traces on the motherboard, shown in troubleshooting diagram above, to make sure the motherboard connections are ok. And you can carefully inspect the mpu board in the area of Q16 & Q17, look for burned parts and burned board traces. Don't forget that fuse F2 is part of this circuit, although if it was bad you'd probably have other symptoms also.