Thanks Guys!! I increased the tension on the stepper spring and now it wizzes back real fast.
fwiw, you can get away with that when a stepper unit doesn't step up too many times, but you should still verify the unit steps up all the way without struggling at the top step(s) if you add tension to the torsion spring.
the payout counter spins the wipers more than 720 degrees, so if the torsion spring is too tight, the unit can't step up far enough and you get runaway payout and/or safety shutdown.
2 turns of tension when the unit is reset is the normal amount, increasing to maybe 2.25 or 2.5. Anything more than that and the problem is elsewhere:
- cruddy rivets / wiper contacts
- sticky/dried lubrication on ratchet shaft
- excessive wiper tension onto the rivets
'course, someone may have installed the spring with too little tension, so try and remember the 2 turns rule so ya don't need to keep looking it up like I do.