When I press the white test button it doesn't produce a tone or go into test mode.
You must press AND HOLD the button for approximately five seconds -- if you're just pressing and releasing it, that won't do it. Press and hold the button for at least five seconds. You should hear a tone if the speaker is working. Next, close the door (ensure that the "DOOR OPEN" message disappears, otherwise the machine isn't sensing that the door is closed and you won't be able to proceed), then turn the jackpot reset keyswitch on the side of the machine once, and release.
You may need to repeat the process one more time if you encounter an additional error (ie. open the door and press and hold the test button again, then close the door, then turn the jackpot reset keyswitch again).