BV Not working after Brain Box battery swap

[marcbollinger]

Hey guys,


I had a low 3.3v warning, so I swapped out the button batteries in the brain box (which resolved that error), but now the bill validator doesn't work. Here is what I know/tried:


- Diagnostics Boot: Bill Validator - Blue light turns on and I can insert bills and tickets just fine and it talks back to the machine
- On general boot, the blue light never turns on and green light is flashing on the MEI
- No hard/soft tilts to be found
- I've reseated the MEI several times, along with cash box
- I've done a complete wipe of system ram, safe ram and hard disk
- I've done a complete new setup


I know it has something to do with the battery swap, but not sure what I need to do to fix it. I've gone through the settings multiple times and am pretty sure I have them correct.


Any ideas?

[bpracer]

Hey guys,


I had a low 3.3v warning, so I swapped out the button batteries in the brain box (which resolved that error), but now the bill validator doesn't work. Here is what I know/tried:


- Diagnostics Boot: Bill Validator - Blue light turns on and I can insert bills and tickets just fine and it talks back to the machine
- On general boot, the blue light never turns on and green light is flashing on the MEI
- No hard/soft tilts to be found
- I've reseated the MEI several times, along with cash box
- I've done a complete wipe of system ram, safe ram and hard disk
- I've done a complete new setup


I know it has something to do with the battery swap, but not sure what I need to do to fix it. I've gone through the settings multiple times and am pretty sure I have them correct.


Any ideas?

Did you go into set up and enable the bill validator?

[marcbollinger]

Hey guys,


I had a low 3.3v warning, so I swapped out the button batteries in the brain box (which resolved that error), but now the bill validator doesn't work. Here is what I know/tried:


- Diagnostics Boot: Bill Validator - Blue light turns on and I can insert bills and tickets just fine and it talks back to the machine
- On general boot, the blue light never turns on and green light is flashing on the MEI
- No hard/soft tilts to be found
- I've reseated the MEI several times, along with cash box
- I've done a complete wipe of system ram, safe ram and hard disk
- I've done a complete new setup


I know it has something to do with the battery swap, but not sure what I need to do to fix it. I've gone through the settings multiple times and am pretty sure I have them correct.


Any ideas?

Did you go into set up and enable the bill validator?

Yeah, I'm pretty sure I did anyway - let me upload some pics. It's strange that it works in diagnostics, but not in normal boot. I've gone through the setup many, many times.

[marcbollinger]

In the logs, it's stating that it can't find any netplex devices.. could be it?

[marcbollinger]

Man, do I feel stupid - it was the top card reader box - wasn't properly seated, so the BV wasn't registering it as being closed.