Bill validator Jam

[Jtwigs14]

I have machine up an running an the green light where the cash goes is blinking, but I keep getting a bill validator jam

[LifeTilt]

Can I start by asking, what kind of BV do you have?

[Jtwigs14]

This one JCM UBA 10-ss

Blue box one

[LifeTilt]

Can you see a blinking red light on the BV? If so, how many red blinks do you see?

[Jtwigs14]

They are all solid res

[LifeTilt]

If my picture attaches correctly.... The red light I circled is solid red, even after the BV has jammed?

[Jtwigs14]

All the lights in G are solid red, I don’t think the other red an green light in H are lite I will have to check tomorrow when by machine, also how would I download an updated version is there a machine I need to buy

[LifeTilt]

Yes, there is one light at G that is almost always lit.  The Universal Bill Acceptor has a pair of guides that move in and out to accept different-sized bills.  The light at G simply indicates that the guides have returned to their home position.

What I am interested in... After an error ( like a Bill Jam ) the red LED at H should blink a certain number of times ( and repeat until the error is cleared).  We can cross reference that to determine what kind of error we are looking at.

A software update requires a computer with the JCM Toolsuite with a standard USB A-B cable. The stand-alone unit for programming is the Bluewave.

[LifeTilt]

By the way...when does the actual jam occur?

[Jtwigs14]

So everything loads up close the door it is green where the notes go then it says jam then I turn my reset key an it goes away but still does not accept

[LifeTilt]

Have you tried cleaning all the bill path sensors and rollers in the BV using a slightly damp cloth?