Rudy's Deals

[Zeppelin]

I ordered a Sigma SG 50B nickel hopper back in June from their site after reading all the praise they got from the people of these and other forms and have yet to receive it. Been trying to contact them via Email and phone leaving several messages on both and yet to hear anything back. The order went through and my credit card sure felt the hit of the item. Wondering if anyone has placed orders to them in the past few months and are getting the same (no) response and/or still waiting on their item. It's kind of hard to know what's going on when you don't get any response, see anything, and not get the item you ordered. Kind of frustrated and wishing I went some place else cause I've been wanting to get this machine going for some time now.

[hemiroid]

http://newlifegames.com/nlg/index.php?topic=16686.0

[rokgpsman]

The saga about Rudy's customer service has been ongoing for some time now. It gradually went from "good" many years ago, to sometimes spotty customer service in recent years and then to "you should buy somewhere else" the past couple of years. At this point in time you should probably cancel your order and request a refund. If you are not able to contact them and cancel the order then call the number on the back of your credit card and tell your credit card rep that you want to dispute the charge at Rudy's due to not getting what your purchased. That should get you a refund.

In years past many NLG members bought parts from Rudy's and didn't have any problems. They were a good source for parts at fair prices. But over time they became more & more unreliable. So sadly we have lost another place to get parts for older machines in this hobby.

The historical posts that are made on the NLG website over the many years are preserved as-is, they don't get changed to update changing conditions unless the original author of the post wants to go back and edit it, which is rarely done.

[dailey]

My experience with Rudy's has been that I have never found anything advertised on their website which they actually have in stock. I began to wonder if they sell anything.