I haven't received much feed back on my last post but that might be due to the insane length or people understandably not wanting to weigh in on something where they only have my side. So, I thought I'd take a different approach.
1. How often is it acceptable to reach out for updates?
I usually limit to once a week unless I was given a date something would be completed and haven't heard anything once the date has passed, that may mean I reach out again in a few days or a few weeks, depending on what was agreed upon.
2. What is a reasonable time to expect to hear back when a voicemail or email is sent?
To me I consider anything within 48 hours good service and a week to be acceptable.
3. At what point are you committed to a purchase, is it acceptable to shop around and ask for quotes?
I sometimes feel like the expectation is that if the vendor you speak to has the part you are looking for, offense is taken if a sale is not made on the same call. In most of my other purchases in life there is not a problem shopping around and exploring all options
4. Once you've expressed a desire to place an order, how long should you allow for the order to complete?
Unless a different date was agreed upon, my expectation is that the order will leave the vendors facility in a weeks time.
5. Once a ship date has been agreed upon, are you committed to the purchase if the agreed upon date is missed?
As long as I feel the communication is good, that too many dates haven't been missed, and my timeline allows it, I'm pretty flexible. I don't even mind reaching out for an update, but if a date was promised and I receive no update or a new ETA, I feel as though it is acceptable to explore other options.
I appreciate any and all feedback. I want to be a considerate and courteous customer and make sure that my expectations are not out of line with what others have.