Newbie with first machine: I got a Black Velvet Bally Alpha, 2006 OS. I assume it has a better TITO board as hitting service adds 10000 credits.Game works fine, if I hit cash out button it clears and I can add more credits and play. I won a jackpot, got 10507 credits and hit cash out. Now a blue message appears on the screen saying "Call Attendant HAND PAY" I cannot for the life of me figure out how to clear this so I can play the game again. Its locked up until this is cleared.
I've tried going into the attendant menu, the service menu and looking for things, holding buttons in combination, you name it. Seems like a common thing to happen but I cannot find any documentation on this site or elsewhere on what to do. Will I need to find a clear card and wipe the machine?
Thank you anyone for your time and assistance!