Author Topic: My 2nd IGT Poker and , it needs help (Read 3560 times)

Hiram · « **on:** March 11, 2020, 11:52:00 PM »

Hi Gents , My new IGT came today !! I am not sure which model this is so , I hope this is posted in the right Forum. Anyway , I won it on an Auction and by shear luck , a good friend happened to be in the City in Maryland where it was so he picked it up and drove it to NY for me (pure luck). Got it home , I plugged it in ..no video . I was JUST about to contact Amechanic but started looking for loose connections first..after feeling around I learned the plug board that snaps on the back of the CRT tube had unplugged , I pushed it back on and the monitor works fine. When I opened it , I saw that it DOES have a Bill Validator (they said it didn't) but who knows if it works or if it's a good model. The computer main board is in a metal box above the Monitor but has a lock on it and , I do not have the key for that ...but what's weird to me is , there's another Board above the box sitting on a thick sheet of plexi and it's loose ..kinda Micky mouse looking . Also , the Coin Hopper looks like someone cut a chunck of the Plastic out to make it fit ...I guess the Westward-Ho Casino had some creative Techs !! So I turned it on , the screen started to show the games then changed and says a coin is jammed--then it showed a blue screen with red tabs on the left but the touch screen does not work ...I flipped the reset key , screen changed and then showed 3 tabs on the bottom ...I did the reset key again and another screen and it wants to calibrate the touch screen and says to touch the dot . I touch it , keep my finger on it for 5 min ..nothing and the touch screen still won't work...The only message it keeps giving me is coin jammed . But I looked at the coin mech and , I don't see any jam ..it does have a sample quarter in it though. Is my touch screen function fried ? Maybe there's a reset for that so I can get it to work or , a board or plug loose for the touch ? I'm hoping it's something simple and this one won't need any major repairs. But if it does ..I'll need the key to get in that box ---Could the Bill Validator be causing the problem and that's stopping the touch screen from working ? I pushed the white reset button on the main board , it didn't help - Also , any idea why that Green Light on top keeps blinking ? if I click the Change , a Red light comes up but that green light won't stop ...the color bands are probably off because they were broken and mixed up during the ride . ...I included a lot of pictures --

Hiram · « **Reply #1 on:** March 11, 2020, 11:54:19 PM »

More shots

Hiram · « **Reply #2 on:** March 12, 2020, 12:00:30 AM »

Last pictures --- Since I'm new to this , I know I have a lot to learn so any information you can give me would help ..especially if you have any ideas on why it won't work . But , I'm also not sure of the difference between this and the Game King ....I thought the Kings were the only ones that offered other games but , this doesn't say King anywhere . Thanks for you help , I'd love to get it working !!

Hiram · « **Reply #3 on:** March 12, 2020, 12:25:41 AM »

As a side note ..My friend sent me these pictures when he went to pickup my new machine ..the place is huge and he said there are rows of Slots and Casino stuff they've been auctioning off. No idea why the Westward-Ho games would be trucked all the way to Maryland but ...it worked out for me , I'm happy with this new machine. They said everything came off the Casino floor so it had to be working ...I've got my fingers crossed the problem is something simple. But , I thought you'd all like to see the Warehouse with the games lined up

rickhunter · « **Reply #4 on:** March 12, 2020, 07:32:06 AM »

You have a 3802 gameking cabinet. The board on top with all the wiring is the I/O card for that machine. The newer version of your cabinet (3902) did away with that into a more modular I/O card set of 2. Gameking is a term applied to basically any poker game set.

Also just because it came off the casino floor, does not mean it will work. Techs will often go to these machines and swap parts out after they put the machine out of service in order to keep good parts inventory. Unfortunately the parts they put in, are often bad.

The games on the warehouse are all pretty old, the stepper games are all S+ machines from what I can see, and most of the have a plate over where the bill validator would be, some are even too old to have one.

Your issues, and when removing and plugging in things, always do so with power off.

1. Coin jam. Remove the coin comparitor (that little black box on the door with the green light). and look inside for any coin jammed in there. Also examine the entire coin path into and out of the comparitor. The little plastic boxy thing under the comparitor is an optical sensor that registers the coin as it drops out of the comparitor, if the optics are bad, you may get the coin jam error as well. Bad machine counters can also cause coin jam. Most of us jumper the harness that plugs into the counters to get rid of the ticking and bypass this kind of error. I am not 100% sure if the jumper trick is the same on the older 3802 cabinets, somebody else will chime in on that. The coin jam can also be attributed to bad I/O. In your case, since it is all together on that board on top, you would have to replace the board.

2. Touchscreen - Make sure the touchscreen cable is not loose. The touchscreen has a flat gold ribbon cable that connects to a controller somewhere behind the screen, make sure that cable is plugged in. Touchscreen is part of netplex (a bus that controls certain higher level I/O on these machines), so is the validator. Sometimes if one is bad, it will cause the other one to malfunction. Remove the validator and try again. If it still doesn't work, you probably have a bad touchscreen glass. Typically if the controller is bad, you would get a touchscreen error tilt on the machine.

3. Bill validator. One of the diagnostic menus should have a validator test where you can try and feed it bills, the screen will show you what bill you feed it if it is working and spit the bill back out.

Tilt · « **Reply #5 on:** March 12, 2020, 09:16:10 AM »

Yep, it's a 13" Game King. The keyswitch was used by some early games to enable a "Privileged Options" menu to change certain settings. Similar to what a keychip does now. It doesn't hold the MPU in the cabinet, you can slide it out of the cabinet using the handle on the front.

You are missing the metal tray that holds the two I/O cards. It may be difficult to find one as parts for the older cabinets aren't real plentiful. You could get away with using the plexiglass that's up there now, but I'd make sure to mount the boards to it so they can't move around and short out. Maybe they are now, but it looks like they're just sitting on top of it? That may be the cause of your coin-in jam.
Here's a couple of photos of what the I/O card tray should look like.

Hiram · « **Reply #6 on:** March 13, 2020, 02:12:14 AM »

I can see that I am missing quite a bit ...so Bubba had quite a time with my machine huh ? But why would anyone remove the 2 boards from that tray and plop them on the Plexi like that ? ...it doesn't make sense . Alan asked me to send him the 3 boards so , I'll try removing them but unlike the main board which just slides out fast , they seem to have a lot of wires connected ..Thanks for posting the pictures !!

Hiram · « **Reply #7 on:** March 27, 2020, 01:31:53 PM »

Good News Gents ..Thanks to Alan (Badbaud) ..I was finally able to try playing the game . But the game still has a few issues , the Bill Validator still doesn't work and I can not figure out how to change it from a one cent (which shows now) to a 25cent machine (which is what it was orig setup for) ..I keep tapping the 1cent avatar but it brings me back to the games menu. I do have a quarter in the Coin comparitor . Because of this , I am not sure if the hopper even works to do payouts . I tried looking through all the setup menu tabs but , did not see anything about changing or selecting coins or testing the Bill validator . I did find a "Netflix" (or something like that setting) that does an auto check but that only showed there's a problem and the unit never lit up . By accident I also learned that the open door M notice will not go away until you slide the door latch forward ..I learned that trick by accident !! I understand that most of you really know these machines and it's not easy staying patient with newbies like myself who don't know the terms and are trying to learn about the machines we have ...Talking people through things on the phone can be frustrating so, I can't thank Alan enough for taking his time with me .

Tilt · « **Reply #8 on:** March 27, 2020, 02:29:16 PM »

Sorry I missed your reply on the 13th. Glad Alan was able to get the I/O board and MPU boards checked out/fixed for you. TO change the game denomination you'll need to key it with a keychip. Do you have one for your machine? If not, contact member RB and he can get you one. Have the Base chip and GME chip numbers handy so he can get you the right one. As for the bill validator, does it cycle at all or is it "dead"?

Hiram · « **Reply #9 on:** March 27, 2020, 02:45:05 PM »

I think they told me my game was the older version that had a real key switch installed on the front of the slide out tray and that is suppose to act like the electronic key (if I understood them correctly) but , there's no key I can slide in to turn the lock ...if that's it , maybe I can remove the 2 wires and connect them physically ? The Bill validator does not light up or move , no noise , won't accept bills ..just dead. Alan talked he through how to get it to clear something from the menu but , that didn't help either ...maybe I need a new one ? (ugh) ...can't afford that right now and hoping I can just play the game without it for now . But it would be great to see the game offer different amounts instead of just 1 cent ..plus that would tell me if the hopper works for payouts

Tilt · « **Reply #10 on:** March 27, 2020, 02:59:39 PM »

Post your base and gme chip numbers and I can look it up and let you know if you need a keychip or keyswitch.

Yeah, the bill validator should at least cycle. It may be bad, or may not have power. There's a couple of red leds on the bottom right hand side of the transport by the dipswitches. Are those lit?

Hiram · « **Reply #11 on:** March 27, 2020, 03:06:14 PM »

I'll look ..and post pics tonight ...here's my Game King Board with the switch ...I had to resize the picture so , not sure if you can read the numbers now---another option Tilt , send me your Email in a PM and I'll send you the full picture

Tilt · « **Reply #12 on:** March 27, 2020, 03:21:16 PM »

Your EPROMs are copies and whoever made them didn't write the program version information on them. You can obtain them from the machine menus though. Turn the machine on, then press the MPU self test button. Then touch accounting, and program version accounting. After 15 - 20 seconds or so the screen should populate with the information. The base chip will begin with a M00XXXXX and Game with G00XXXX post those and I'll look it up.

Hiram · « **Reply #13 on:** March 27, 2020, 03:55:45 PM »

what or where is the MPU self test button ? Is that the white reset button on the CPU ?

Tilt · « **Reply #14 on:** March 27, 2020, 03:57:07 PM »

yes, next to the LEDs.

Hiram · « **Reply #15 on:** March 27, 2020, 05:25:57 PM »

Ok ..I tried , hit the white button and calibrate the screen came up (but , I didn't choose that ..it just popped up) ..so I figured I better follow instructions and now this message came up (show in the picture) ...so I tried to clear it ..it won't clear . I shut off the machine and it says something about coin jam and touch screen ..so the touch screen doesn't work now and when I hit the key on the side ..it goes right to calibrate touchscreen but it will not give me the dots to touch ...unreal ----plus I took a picture of my Bill validator and there are no led lights showing

I unplugged the machine ...removed the monitor and unplugged each of the 3 connectors that clip on the circuit board for the touch screen- then plugged them back in ..I hoped that might clear it , I don't know ---it didn't do anything. Now without the dots to touch ..it won't calibrate and I'm back to square one
Is there a way to exit the calibrate touchscreen thing without losing the old setting it had ?

Tilt · « **Reply #16 on:** March 27, 2020, 07:12:42 PM »

That's odd, it should have come up with a menu. When you power off the machine and turn it back on it still comes up with the touchscreen test?

Hiram · « **Reply #17 on:** March 27, 2020, 07:42:11 PM »

Hi Tilt ..I sent you a message ...yes ..I shut it off , removed the Bill Validator and the cash box , turned it back on , it initializes and for a fraction of a second shows the games the jumps either to coin jam touchscreen or ..straight to the calibrate touchscreen page. Sometime the deal button will work and exit me back to the jam touchscreen notice ..but the last 5 times it did not . Then I shut it off....put the Bill Val and cash box back in and turned it on again ..no difference ..I checked the board for the touchscreen ..everything is plugged in. Once the screen with the 3 tabs at the bottom comes up ..I have to turn the key ...when I do that , the black screen with the 2 line message comes up about touch the dot with no dots showing and there is no way to get out of that screen unless I shut off the game . Now ...I left that screen up and the game is on ..I'll see if letting it warm up makes a difference

Hiram · « **Reply #18 on:** March 27, 2020, 08:00:54 PM »

Sorry to sound desperate here guys but ..Is there anything I can do to restart the game and clear this ? Maybe ..if I unplugged and removed all the boards including that touchscreen board I mounted in with the Monitor today ..then plugged everything back in again ? Would that make a difference ? ....once I put all the boards in today , it did play for a few hours ...it was when I tried getting back into the program menu that it went crazy

Hiram · « **Reply #19 on:** March 27, 2020, 09:45:13 PM »

well ...I unplugged the game and slowly removed everything that Alan sent back to me today --Both of the CPU Boards and the touchscreen board next to the monitor and I let them sit unplugged for 15 min. Then ..I put everything back in and plugged them in ..turned it on ...No difference at all. It said initializing then the screen skipped straight to that calibrate touchscreen message again.
I give up

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Author Topic: My 2nd IGT Poker and , it needs help (Read 3560 times)