Author Topic: Setting up my Alphas for the 1st time, voucher printer com error (Read 8456 times)

slotdoofus · « **on:** November 30, 2016, 10:53:44 AM »

I'm setting up my Alphas for the 1st time.

One one machine, I'm getting the following error:
Voucher printer com error

I have a CA tribal installed. I have the machine control set to SAS and the voucher out to standard.

Am I missing something else?

rickhunter · « **Reply #1 on:** November 30, 2016, 11:26:33 AM »

Look at the printer's status light (not the one where the ticket comes out, the one on the side where you push the button to feed the paper through). If it is not green, it is not communicating with the system because:

1. out of paper, causes an off-line tilt, which stops communications with the cabinet.
2. Printer is not flashed for use on alpha cabinets. (Parts complete doesn't mean the parts go with the machine)
3. Printer is not pushed all the way in.
4. Check printer harness to make sure it is not loose or unplugged.

slotdoofus · « **Reply #2 on:** November 30, 2016, 11:42:36 AM »

On the printer, the green ready light is on.

Thes 4 alphas are the ones that Chris Day had listed for sale here on NLG. As far as I know, all of these were pulled from the casino in May of this year. The only thing Chris had removed was the BVD's. I've since, installed MEI's.

All of these machines have the Gen2 printers with new stacks of tickets installed.

At the moment, I have 2 of these Alphas giving me that same error.

rickhunter · « **Reply #3 on:** November 30, 2016, 12:12:59 PM »

The printers are probably bad. Swap the printer from an alpha that is working to make sure. Just because they came out of the casino, doesn't mean the printers are good. I have thrown away probably 1/2 the printers I've ever gotten. Like I said, parts complete, which is how casino's usually sell them, doesn't meant parts are working. A lot of techs just put any printer on a machine, even bad ones from parts. That is why slot dealers charge a lot more for a fully shopped machine, and why a parts complete (or semi-complete) is a lot cheaper.

slotdoofus · « **Reply #4 on:** November 30, 2016, 12:24:17 PM »

Thanks Rick,

The one machine I had running isn't now. I needed the extension cord for another machine, so I unplugged the working machine, then plugged it into a different out let. The machine boots up now, but is CONTINUOUSLY prints out this ticket....I can't get it to stop.

rickhunter · « **Reply #5 on:** November 30, 2016, 12:38:18 PM »

That is a self-test ticket. Usually prints when you hold down the feed paper button and power on the printer. My guess, the button is stuck. Push it a few times with the printer off so you don't loose more paper and then power up to see if it still prints the tickets.

slotdoofus · « **Reply #6 on:** November 30, 2016, 12:42:23 PM »

I just tried that Rick.

Turned the machine back on...it immediately starts spitting out tickets again.

rickhunter · « **Reply #7 on:** November 30, 2016, 12:51:29 PM »

I've never seen that behavior. I would try the printer on a different machine to see if it does the same thing. If it doesn't, then it's probably a harness issue. If it does, then there's something with the printer.

slotdoofus · « **Reply #8 on:** November 30, 2016, 02:27:34 PM »

I've tried 4 different printers now...3 of them give me the voucher printer com error, the 4th one says printer open error...although it's closed.

slotdoofus · « **Reply #9 on:** December 01, 2016, 06:43:32 AM »

Out of the 5 Alphas I have, the only one working is the Monte Carlo. It has a known working gen2 printer, (from spininc).

I'm going to test each of the other 4 printers in the Monte Carlo today.

So far, I've tested one...it is telling me to remove the voucher, (which has already been removed).

I'm curious, since all of the Gen2 printers look like new, is there anyone that does bench testing/repair on these Gen2 printers?

I'd hate to have to buy 4 more of these things.

slotdoofus · « **Reply #10 on:** December 01, 2016, 10:30:13 AM »

All 4 of the printers are testing bad in the Monte Carlo.

2 have the voucher printer com error, 1 prompts me to remove ticket, 1 continuosly spits out tickets.

I talked to Spin about sending all 4 of these to them to have them re-flashed. Maybe that "might" solve the problems.

rickhunter · « **Reply #11 on:** December 01, 2016, 10:35:03 AM »

I think you are better off buying known working printers. Sometimes you can buy a bunch for like $30 each. I think by the time you pay spin-inc and pay shipping two ways, you are going to be over the $30 range. Flashing might fix the ones with the com error (if they don't have bally firmware), but the one that spits tickets might require servicing. The one that prompts you to remove tickets, have you opened up the front of the prrinter and checked for stuff jammed on the sensor or something like it?

slotdoofus · « **Reply #12 on:** December 01, 2016, 10:39:52 AM »

Thanks Rick,

Yes, I've cleaned the optics for the remove voucher printer.

I'm kinda leaning towards just buying the futurelogic gen1's from spin.

I agree, I think the 2 w/ the com error "might" be fixable w/ a re-flash, but w/ shipping both ways, it might not be worth my while, (money).

slotdoofus · « **Reply #13 on:** December 01, 2016, 11:47:36 AM »

I have 3 out of the 4 up and running. The 4th one is giving me this error at boot-up:

Error: No personality SMI's found

What does this mean?

rickhunter · « **Reply #14 on:** December 01, 2016, 12:24:59 PM »

post a screenshot.

slotdoofus · « **Reply #15 on:** December 01, 2016, 01:16:28 PM »

Here's the error...

rickhunter · « **Reply #16 on:** December 01, 2016, 02:02:49 PM »

what game are you trying to load. Post pictures of your os and game cf.

slotdoofus · « **Reply #17 on:** December 01, 2016, 03:14:02 PM »

I'm loading Double Gold.

I was able to get past that error screen. I pulled/re-seated the chip on the CPU daughterboard.

I was able to get everything set up...went to "return to game"...this screen comes up.

I've replaced the cherry switch on the main door, already....still no luck.

slotdoofus · « **Reply #18 on:** December 02, 2016, 10:44:37 AM »

I am able to get the Double Gold running, but I think it has the wrong software/game card(s).

The game card is marked:
ASGS9000C000-07
FA929AC36022F50DE69
080B09BE7A24E99AC782

The OS card is marked:
188465
F714D92CE813A1934A06
498633BC52C7DC090AAF
3ACP7UC0
12/16/2010
AVOS00000336-09 ALPHA OS

slotdoofus · « **Reply #19 on:** December 02, 2016, 11:23:56 AM »

I think this game has the Silver & Gold game software

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Author Topic: Setting up my Alphas for the 1st time, voucher printer com error (Read 8456 times)