New Problem for Players Edge Poker

[knagl]

Mike,

Glad to hear your game is working generally well and you're enjoying it.  The video you posted on your Facebook page is not set to "public", so folks who aren't connected to you on Facebook can't see it.

If you can post the specific, word-for-word error message(s) you're getting, we can try and point you in the right direction to resolve them for good.  You generally shouldn't have to power cycle or fiddle with the self test button or jackpot reset key if the machine is working normally.

[Hiram]

Hi Knagl , I just reset the Facebook post to Public ..nt sure why it was set at friends only ..try it now --  https://www.facebook.com/mike.peters.5283/posts/2937690872939935

[Hiram]

I just played the machine and it did it again ...I took the pictures in sequence ..Slot 1 pic  shows the first message that comes up . I open the machine but now when I push the white button , or hold it , or push it many times , it does nothing. I turn the key and it doesn't do anything .. Then I slam it shut to make sure the door contact works and sometimes the message changes and says Hopper ..sometimes the tube goes Blue and the game comes back on with no problem 

[Hiram]

It didn't lock up at all today ..worked perfectly . This is really weird. Knagl ..Did you get a chance to try the Facebook link again ? It should work now

[jay]

I would speculate there is a short on the video output or possibly bad video output on the Mpu.

[Badbaud]

Hopper malfunction, extra coin out, usually means your hopper is coasting an extra coin out because your hopper brake is sticking or the brake spring is flacid.

[Hiram]

The strange thing is ..I let the winnings build up as credits , I don't want it paying out since it's easier to just play credits. I'll be playing and that's when the call attendant message ..the hopper isn't even running

[Badbaud]

With zero credits tap your white test button to go to "hopper credit limit" and set it for 9999.
That would be the amount of credits you can accumulate before the hopper tries to run.

[knagl]

Yes, the Facebook video works now.

In the first picture you posted, under the big "CALL ATTENDANT" banner is the real error message: "COIN-IN TIMEOUT".  There are a couple of possibilities for this.  You may have some loose wiring on the coin-in optics, which are located directly below the Coin Comparator, or the wiring that traces back to the motherboard could be suspect.  Another possibility is if you got that message immediately after dropping a coin into the machine, you may have the wrong spacer ("encoder") for the coin-in optics, causing the coin you dropped in to not hit all of the optics in the correct order or with the correct timing.  Is there anything you can identify that you did immediately prior to that "COIN-IN TIMEOUT" error appearing?

As Badbaud said above, for the "extra coin paid out" message, there could be an issue with the hopper brake.  If you don't plan to use it, his suggestion in the reply directly above mine of increasing the hopper limit to 9999 is a good, quick fix for that.

The tube "going blue" after you close the door is normal behavior.  Newer PE+ software displays a message along the lines of, "Verifying game memory, please wait."  Older PE+ software just shows a blank screen with the selected background (blue) for about five seconds, then returns to the current game display.

[Hiram]

I understand and thanks for answering me ....maybe I could try changing the quarter I placed in there as an example ? I try to keep 500 credits in it and I just keep hitting the play Max buton ..that's when it locks up . Then I have to do my open & close door dance lol . But that white reset button use to work ..now it doesn't and I'm wondering if that means something here as well ...maybe ? Checking all the wires for a break without a meter doesn't sound like fun so ..I'll try changing the coin first and wiggle all the wires.

[Hiram]

Update -- I tried changing the coin , checked all the wires and plugs as well as the door sensor and wires seem ok ( I didn't use a meter) ..The game kept working but 4 days ago the same message came up and ,,now it won't reset itself. I can open the door and tap or even hold the white button and it does nothing , the reset key does nothing ...it's totally dead now. Maybe I jinxed myself by posting pictures of it on Facebook raving about it ..the "Slot Gods" are not amused lol . Lisa is bummed since she loved playing it ...if you have any ideas or something else I could try ..please let me know

[Badbaud]

The white test button is not for reset, the key on the side is used to clear a jackpot, it is not a reset.
Reset is only accomplished by closing the door and shoving the door latch all of the way down.
That lines up the door optics and resets the game and clears a tilt.

[knagl]

Open the door and go to the Self Test Inputs screen, by pressing the white button once.  Please take and post a picture of that screen.

[Hiram]

I hope you all had a fantastic Christmas and  , best of luck to everyone in 2020 !! As far as my game , I'm pretty sad about it but ...the game has been dead since my last post in June. It's a shame because we had a blast with it and my wife even got hooked on it. I tried the reset key , pushing that white button , pulling out the hopper and putting it back , even unplugging the CPU can and sliding that back in (with the power off of course) . I didn't post earlier because we've been busy feeding Troops this summer so , I thought I'd give you a follow up on it now that things slowed down. I wish there was a way for the game to tell me what's wrong  ....probably does but , I don't know where to find it

[jay]

What do you mean by dead ? Is the screen just blue ? No power ?


You could also grab another MPU board and transfer your game chips - most of the vendors on our home page and there is also EBay.

[Hiram]

It powers up but ..I'll take some pictures and post them tonight so you can see the screen

[Hiram]

This was the first time I tried turning it on in 2 months and , still won't play . It says call attendant...then if I open and slam the door kinda hard to make sure the contacts catch , the message changes (I included pics of it) I tried that white CPU button , held it and then  pushed it 3  + times , tried the reset key ...nothing. At least before when you all helped me wake it up , that white button did something and the screen showed a menu ..not now. Is there something I'm missing ?

[Amechanic]

When you push the little white button do you hear a ding or does your on screen message change? I’m wondering if that button could be bad/broken? For your machine have door optics or just respond to the large white door switch buttons? One thing with these machine, is that you should never have to slam a door.. That tell me that you have a bad door switch or that it’s broken or out of adjustment.

[Badbaud]

The key on the side of the game is a Jackpot reset key.
It is used to reset jackpots only, it's other function is setting software options and enabling test operations.
Closing the door, lining up the door optics, is how the game errors are reset.
A extra coin out error means that after the game senses the final coin is counted and the computer removes voltage from the hopper motor the hopper motor is suppose to stop
spinning. A spring loaded plastic brake on the back of the motor locks the motor in place before any additional coins come out of the hopper.

Your hopper brake is sluggish and the spring brake is not stopping the hopper motor at once. The motor "coasts" and as it does it spits out a EXTRA COIN OUT.
Check your hopper motor brake, manually activate it and find out which pivot joint needs some light oil. Make sure the brake spring is tight, you can cut a couple of loops 

off and re-string it if necessary.

[jay]

The white button is not going to do anything while there are credits on the machine or while it is in an error condition.


If you have a “call attendant” it generally means you are in a hand pay situation and a turn of the reset key clears it.