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Author Topic: Printer issues?  (Read 3538 times)

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Offline Gypsum

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Printer issues?
« on: June 22, 2015, 08:50:49 PM »
I have an S2000 that was working fine some time ago.  Recently, It goes to handpay for everything.  The printer never prints.
The paper is installed correctly, the cam lock is set.  The ready light on the printer is on...

Any ideas?

I installed a TITO unit - Since then No printed output, and no tickets accepted.

It has been cleared/keyed, and reset to settings matching a known good machine.
« Last Edit: June 23, 2015, 10:11:03 AM by Gypsum »
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Offline qbert

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Re: Printer issues?
« Reply #1 on: June 22, 2015, 08:59:23 PM »
You say you installed a Tito system, did you also set the machine up according to the directions provided with the Tito unit? It sounds like some of your settings are incorrect.
Does the machine settings you copied from a known good machine also have Tito? If not that's your problem.

Rich
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Offline qbert

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Re: Printer issues?
« Reply #2 on: June 22, 2015, 09:16:27 PM »
Look at the stickyed topic " TITO System Settings" on this board.
http://newlifegames.com/nlg/index.php?topic=319.0
« Last Edit: June 22, 2015, 09:36:23 PM by qbert »
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Offline Gypsum

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Re: Printer issues?
« Reply #3 on: June 23, 2015, 07:00:05 AM »
Yes, the machine I copied the settings from also has a TITO.  Also - the TITO did work in this machine.

Also I validated all the settings in the TITO guide.  All is correct.

Going to pull the TITO out and see what happens.
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Re: Printer issues?
« Reply #4 on: June 23, 2015, 07:23:56 AM »
Pulled the TITO - No change.
Changed machine option to Cash Out - Enable Player Menu
Now when cashing out the message on the VFD is: Press Cashout for Handpay | Sorry, the printer is unavailable|Press MaxBet to Cancel

So, I opened the cabinet and the printer error light is on.
Seen here:

any ideas on printer error?

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Re: Printer issues?
« Reply #5 on: June 23, 2015, 07:30:44 AM »
OK, ignore the previous pic.  I had the cam unlocked. 

Still, I reseated the paper and still the error - printer is unavailable.
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Re: Printer issues?
« Reply #6 on: June 23, 2015, 07:40:25 AM »
If you remove the Tito unit you must also change the settings for a machine without a Tito unit. IE legacy bonus etc must be changed back.
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Re: Printer issues?
« Reply #7 on: June 23, 2015, 07:42:53 AM »
If you go to the I/o test menu can you get the printer to work there?
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Re: Printer issues?
« Reply #8 on: June 23, 2015, 08:09:15 AM »
I got to the I/O test Menu, but could not find an option to test the printer.
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Re: Printer issues?
« Reply #9 on: June 23, 2015, 08:24:57 AM »
I think it says hopper/printer. I'm not near a machine so I can't check the exact location now.
Have you tried netplex device search?
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Offline Ken

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Re: Printer issues?
« Reply #10 on: June 23, 2015, 09:03:12 AM »
Do you have the grey ribbon cable that connects to the mother board and power distribution box?
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Re: Printer issues?
« Reply #11 on: June 23, 2015, 09:30:58 AM »
I have this (Pictures.)
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Re: Printer issues?
« Reply #12 on: June 23, 2015, 09:32:42 AM »
First picture is the cable from the back of the printer.

Second picture is an overview of the lower cabinet.

TITO is resting there to be out of the way for the view. 
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Re: Printer issues?
« Reply #13 on: June 23, 2015, 10:06:28 AM »
Solved.  Faulty TITO was the issue.  Here's a picture - see if you can see why.  I'll bet you can.
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Re: Printer issues?
« Reply #14 on: June 23, 2015, 10:10:19 AM »
Now, I SWAPPED with a known good TITO and It still won't accept vouchers.  I'm guessing this is a setting/options issue.  I'll open a new topic for that if no answer is apparent.
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Re: Printer issues?
« Reply #15 on: June 23, 2015, 10:37:22 AM »
Ribbon cable is there .. multi color one.


Sounds like a setting problem.
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