G23 slot machine..ekey 7 problems

[themosher]

Hey guys and gals,
Any help is appreciated. I recently purchased a g23 igt/avp machine for my home use.  I wanted to personalize my cash out tickets and was told to purchase an ekey7.  I did. I am not able to change any of my settings ...greater security clearance required. I get the out of service remove ekey grey screen...whatcgives?!?

[rickhunter]

You probably have the little paper stuck in the switch in the secured area (the area behind the little door).  You also always need to use one of those 2 usb port for the ekey.

[themosher]

With the paper in I just get the out of service screen.  When I remove the paper and reboot with the ekey inserted in one of the 2 USB ports...I get a screen that says verifying ekey then the out of service please remove ekey.
When in settings greater security clearance is needed and can't change anything.


 

[rickhunter]

You don't reboot with ekey inserted.  You remove the paper from the switch, then insert key with the machine powered up and ready to play.  You also need to have open door indicators C and F open for it to work and no credits on the machine to change some settings.

[themosher]

Thank you so much!!!! Everything works now!!!!!!!