Storage authentication failed system will retry in 10 seconds

[mguistolise]

I tried to load 4 new games at once. Now my g23 keeps rebooting and saying "storage authentication failed system will retry in 10 seconds" just keeps looping. Put in ekey and diagnostic drive and keeps doing the same thing. Tried flipping toggle switch, same thing. Now I can't remember which way that switch was when it was working. Can someone please help me get this running. Hoping not to clear machine, but will if I have too. I have all files. Just don't know which to use.

Mike

[RodneyK]

Here’s a good place to start.

https://newlifegames.com/nlg/index.php?topic=3817.0

[mguistolise]

Thanks. Saw that post. I think I need to config my diagnosis drive from older pc. That's what I read. Then when I get in, can someone tell what to do to delete the games I  installed. Or if I need to do something special. Very new to these AVP machines. Thanks!

[kandewhitley@yahoo.com]

Did anyone help you with this error?  I am having the same problem and could use some help.  Any help would be appreciated.  😊

[kandewhitley@yahoo.com]

Hi thank you all for your responses.  You are right I copied most of a previous post but did not see the answer that solved the issue.  I did use an EKey7 and diagnostic key, however the diag key thumb drive is always blinks red when using.  So I’m not sure what is going on there. 

When I inserted the first thumb drive to install the game (Legend of change) on reboot it downloaded successfully.  I then put in the second thumb drive to load on reboot and got the error.  How do I get the machine out of the loop first?  Then what should I do next?  Not sure how to wipe the machine as I am new to slots and messing with the software.  I appreciate all of your help.  I just finally finished replacing the power supply and wiring harness myself but have not worked on the software side. 
Thank you

[sccarlso]

You MUST have a working USB Diag key and of course your ekey7.

And you need to have the AVP OS loader on a fat32 formatted flash drive.

Plug in both the ekey and Diag key into the protected USB ports behind the metal cover and power on.

The AVP will always boot from USB if it detects the ekey and a valid bootable USB drive plugged in (the diag key).  The diag key has it's own OS, so the AVP hard drive can be all messed up and it doesn't matter.   Now if you plugged your Diag key into a PC newer than Win7, well you probably messed it up.  You should NEVER put a diag key into a PC, there's no reason to.

There is a .bat file that will clean files that Windows newer than Win7 automatically writes to any USB drive you plug in that messes it up.  But you'll need to run it on a Win7 computer to clean your diag key so it works again if it doesn't boot now from the diag key.

So as long as you diag key isn't messed up.   

Plug in both the ekey and Diag key into the protected USB ports behind the metal cover and power on.

It will boot to diagnostics.  And in diagnostics, select to clear Safe Storage, NVRAM, and the hard drive.

Takes about 15 sec and when complete, shut down the machine.

Remove the diag key and replace it with a fat32 formatted usb flash drive with just the OS loader on it, so you just have that and your ekey plugged in.

Power on, and it will install the OS to the AVP hard drive.  When it completes, unplug the ekey and flash drive with the OS loader file on it and reboot.

System will initialize and put you into initial setup.   Plug in your ekey and complete initial setup, there are youtube videos on how to do initial setup on an AVP.

When you complete that it will simply say "No Games Configured".

Now you can plug in your USB flash with games and go into the Manage Packages to install games, and then enable them.  Don't boot again with the ekey in and a flash disk with loader files plugged in and your drive shouldn't do that authentication error junk again.    Only install games after boot by plugging in your ekey, Manage Packages, and then plug in your USB with game loaders (also always on a fat32 formatted flash drive) to load them in and enable them.

That's it.   Loading an AVP machine from blank.   Will recover the system from pretty much anything if it really gets messed up.  Just takes time to reload and configure games.

If your diag key is messed up and you have or can use a Win7 or earlier machine, PM me with your email and I can send you the .bat file that will clean the diag key of junk Windows files that mess up diag keys when they're plugged into a PC.

[RB]

Is this a Family 14 or 20 system? Red flashing diag makes me think it's Family 20. Legend of Change also makes me think it's Family 20. Are you trying to add a Family 20 game to a Family 14 system. That will never work if so. Please clarify what machine and brainbox you have and maybe we can figure out what the hell you are attempting to do. Pictures certainly would help.

[three6mushroom]

How do I get the .bat file that will clean and fix my diagnostic key my son plugged it into his computer now it’s giving me the same error if anyone can send me this .bat file I would greatly appreciate it, I couldn’t figure out how to pm but my email is wolf.of.gang@gmail.com